Incident Manager, Global Tech Support Lead

Incident Manager, Global Tech Support Lead

Full-Time 51750 - 63250 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead high-priority incident management and coordinate global customer support.
  • Company: Join Toyota Automated Logistics, a leader in innovative logistics solutions.
  • Benefits: Competitive salary, health benefits, and opportunities for professional growth.
  • Other info: Dynamic role with a focus on continual improvement and teamwork.
  • Why this job: Make a real difference in customer experience and improve service quality.
  • Qualifications: Strong communication skills and experience in incident management.

The predicted salary is between 51750 - 63250 Β£ per year.

Toyota Automated Logistics (TAL) is seeking an experienced Incident Manager to join our Technical Support organization and lead the coordination of high-priority customer incidents across our global operations.

You will act as the central point of contact throughout the incident lifecycle.

The role requires strong communication, stakeholder management, and a disciplined approach to post-incident reviews and continual service improvement.

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Incident Manager, Global Tech Support Lead employer: Toyota Automated Logistics

At Toyota Automated Logistics, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Birmingham location provides employees with unique opportunities for professional growth and development, alongside competitive benefits that support work-life balance. Join us to be part of a forward-thinking team dedicated to delivering cutting-edge solutions in the logistics industry.

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Contact Details:

Toyota Automated Logistics Recruitment Team

We think you need these skills to ace Incident Manager, Global Tech Support Lead

Incident Management
Communication Skills
Stakeholder Management
Post-Incident Review
Continual Service Improvement
Coordination Skills
Problem-Solving Skills