At a Glance
- Tasks: Provide tailored debt advice via phone, WhatsApp, and video kiosks to help clients regain financial control.
- Company: Join Toynbee Hall, a charity dedicated to fighting poverty and inequality in East London.
- Benefits: Enjoy 25 days annual leave, enhanced sick pay, and a supportive work-life balance.
- Other info: Fully remote role after initial training, with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in providing personalised advice and strong record-keeping skills are essential.
The predicted salary is between 33450 - 33450 € per year.
***Please note this role is fully remote but will require mandatory onsite training for the first 2-3 weeks of employment***
About Toynbee Hall: Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Team background: The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.
Job purpose: As a Debt Advisor (Omni-Channel: Telephone & Video), your primary role will be to provide over-indebted clients with tailored debt advice through various channels, including telephone, WhatsApp, and our network of video advice kiosks located in prisons, hospitals, job centres, town halls, and other community settings. You will help clients start their debt advice journey efficiently, ensuring they receive accurate and effective support.
Scope of role:
- To provide over-indebted clients with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances.
- To maintain detailed case records.
- Keep up to date with legislation, policies and procedures and undertake appropriate training.
What We’re Looking For:
- Ability to give accurate, personalised advice and support clients to make informed decisions.
- Experience carrying out detailed casework and acting on behalf of clients when needed.
- Strong record keeping, with case notes completed to required standards and deadlines.
- Commitment to keeping debt advice training up to date.
- Good teamwork and the ability to manage your own workload while meeting targets.
- Commitment to following organisational policies and procedures.
- Commitment to working in line with Toynbee Hall’s values: Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives. Courageous – principled, ambitious, and acting with integrity. Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves.
Our Benefits Package: We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
- Annual Leave: 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays). After 2 years: +3 extra days of leave. After 3 years: +1 additional day. After 5 years: A total of 30 days annual leave.
- Pension: Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%.
- Enhanced Sick Pay for peace of mind during illness.
- Enhanced Maternity & Paternity Leave to support growing families.
- Employee Eyecare Vouchers to support your vision health.
- Employee Assistance Programme for free, confidential advice and support.
- Mental Health First Aid to ensure workplace well-being.
- Tenancy Deposit Scheme to help secure your home.
- Interest-Free Season Ticket Loan for cost-effective commuting.
- Cycle to Work Scheme to promote a healthier, greener way to travel.
- Charity Mentoring Network to support professional development and networking.
- Westfield Health Cash Plan to cover your healthcare needs specified in the policy.
How to Apply: Complete our online application form, attach your CV and a Cover Letter. Application deadline is 12 June 2026.
Remote working/work at home options are available for this role.
Video Debt Advisor employer: Toynbee Hall
Toynbee Hall is an exceptional employer, dedicated to fostering a supportive and inclusive work culture that empowers employees to make a meaningful impact in the community. With a comprehensive benefits package, including generous annual leave, enhanced sick pay, and professional development opportunities, employees are encouraged to thrive both personally and professionally. The remote working flexibility, combined with the chance to engage directly with clients facing financial challenges, makes this role particularly rewarding for those seeking to contribute to social justice in East London.
StudySmarter Expert Advice🤫
We think this is how you could land Video Debt Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toynbee Hall and its mission. Understanding their values and how they support the community will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Try role-playing common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Show your passion for helping others! In your interview, share personal stories or experiences that highlight your commitment to supporting those in need. It’ll show you’re not just looking for a job, but a chance to make a difference.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Video Debt Advisor
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what Toynbee Hall is looking for and help you tailor your CV and cover letter accordingly.
Showcase Your Relevant Experience:When writing your CV and cover letter, highlight any experience you have that relates to debt advice or client support. We want to see how your background aligns with the role of a Video Debt Advisor!
Be Personal and Authentic:Don’t be afraid to let your personality shine through in your application. We’re looking for someone who embodies our values, so share your passion for helping others and your commitment to making a difference.
Apply Through Our Website:Make sure to complete your application through our website. It’s the easiest way for us to receive your details and ensures you don’t miss out on any important information about the role!
How to prepare for a job interview at Toynbee Hall
✨Know Your Stuff
Make sure you’re well-versed in debt advice principles and the specific services Toynbee Hall offers. Brush up on relevant legislation and policies, as this will show your commitment to providing accurate and effective support.
✨Showcase Your Empathy
As a Debt Advisor, you'll be working with clients facing tough financial situations. Prepare examples of how you've supported individuals in similar circumstances, highlighting your ability to listen and provide tailored advice that empowers them.
✨Demonstrate Team Spirit
Toynbee Hall values collaboration, so be ready to discuss how you’ve worked effectively within a team. Share experiences where you’ve contributed to group goals or helped colleagues manage their workloads.
✨Prepare for Remote Interaction
Since this role involves video and telephone communication, practice your virtual interview skills. Ensure you’re comfortable using technology and can convey your message clearly and confidently through these channels.
