Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with the community and promote financial support services at events across London.
- Company: Join Toynbee Hall, a charity dedicated to fighting poverty and inequality since 1884.
- Benefits: Enjoy 25 days annual leave, enhanced sick pay, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your outreach and engagement skills.
- Qualifications: Excellent communication skills and a passion for community engagement are essential.
- Other info: Flexible part-time role with opportunities for professional growth and networking.
The predicted salary is between 21500 - 27000 ÂŁ per year.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Team background
The Advice Services Directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over ÂŁ23 million better off, showcasing the direct impact of our work.
Our operational model combines direct service provision with a collaborative approach. We directly employ advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities—including local Citizens Advice Bureaus and law centres—where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.
By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.
Job Overview
Part-time 15 hours/week FTC Until End of June 2026
Salary: ÂŁ26936.00 (pro-rata)
We’re looking for a confident, proactive and people-focused Client Attraction & Engagement Officer to lead on visibility and outreach for Toynbee Hall’s Money Coaching and Money Support services across Guy’s and St Thomas’ Trust (GSTT) sites. You’ll play a key role by attending roadshows, distributing materials, keeping displays up to date, and acting as a warm first point of contact for staff across the Trust. This is a public-facing, movement-based role, ideal for someone who enjoys speaking to people, working across different locations, and making things happen on the ground.
Key Responsibilities
- Outreach and Engagement
Represent Toynbee Hall at 2-3 staff roadshows per week (50 by end June 2026) across GSTT sites and community venues
Speak confidently with staff about the Money Coaching offer and how to access support
Distribute flyers, multilingual leaflets and signposting materials
Be a visible and approachable presence at roadshows, pop-ups and events
Attend meetings and events in person or online to promote the service - Marketing Materials and Display Maintenance
Support the installation and regular restocking of 30 “Money Support Hub” wall-mounted displays
Report any damage, updates or replenishment needs to the Marketing Manager
Feedback on which sites are generating the most footfall and engagement - Monitoring and Reporting
Log engagement stats from each event (e.g. conversations, materials distributed, referrals made)
Share weekly updates with the Marketing Manager/ Head of Legal Advice on reach and feedback
Flag common themes and ideas for improvement
What We’re Looking For:
- Excellent people skills and a confident, friendly communication style
- Comfortable speaking to new people and promoting services in busy spaces
- Ability to work across multiple sites and manage your own time
- Self-motivated, proactive and a strong team player
- Willing to travel within London for roadshows and outreach events
- High level of professionalism and integrity
- Strong alignment with Toynbee Hall’s mission, strategy, and values
- Strong organisational skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and deadlines effectively
Desirable
- Experience in community engagement, outreach or public-facing roles
- Familiarity with health, public sector or charity environments
- Multilingual or confident engaging across diverse communities
- Experience contributing to reports or feeding back to a manager or project lead
- Knowledge of or interest in financial wellbeing
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
- Annual Leave
25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
After 2 years: +3 extra days of leave.
After 3 years: +1 additional day.
After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown. - Pension
Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5% - Additional Perks & Support
Enhanced Sick Pay for peace of mind during illness
Enhanced Maternity & Paternity Leave to support growing families
Employee Eyecare Vouchers to support your vision health
Employee Assistance Programme for free, confidential advice and support
Mental Health First Aid to ensure workplace well-being
Tenancy Deposit Scheme to help secure your home
Interest-Free Season Ticket Loan for cost-effective commuting
Cycle to Work Scheme to promote a healthier, greener way to travel
Charity Mentoring Network to support professional development and networking
We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!
Client Attraction & Engagement Officer in London employer: Toynbee Hall
Contact Detail:
Toynbee Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Attraction & Engagement Officer in London
✨Tip Number 1
Get out there and network! Attend events, roadshows, and community gatherings where you can meet people face-to-face. The more you engage with others, the better your chances of landing that Client Attraction & Engagement Officer role.
✨Tip Number 2
Be the friendly face everyone remembers! When you're at those outreach events, make sure to smile and be approachable. People are more likely to connect with you and remember your message if you come across as warm and inviting.
✨Tip Number 3
Keep track of your conversations and interactions. Jot down notes after each event about who you spoke to and what was discussed. This will help you follow up later and show your commitment to the role and Toynbee Hall's mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Client Attraction & Engagement Officer in London
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for community engagement and how it aligns with Toynbee Hall’s mission.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in outreach and public-facing roles. Show us how your skills can directly contribute to the Client Attraction & Engagement Officer position.
Showcase Your People Skills: Since this role is all about engaging with people, emphasise your excellent communication skills and any experience you have in community engagement. We love candidates who can connect with diverse communities!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Toynbee Hall.
How to prepare for a job interview at Toynbee Hall
✨Know the Mission
Before your interview, take some time to really understand Toynbee Hall's mission and values. Familiarise yourself with their work in tackling poverty and injustice. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Client Attraction & Engagement Officer, you'll be interacting with a lot of people. Prepare examples from your past experiences where you've successfully engaged with diverse communities or handled public-facing roles. Highlight your friendly communication style and how it helped in those situations.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage multiple tasks. Think of scenarios where you had to juggle different responsibilities or adapt to changing environments. Be ready to discuss how you prioritised tasks and what strategies you used to stay organised.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how success is measured in this position. This shows your enthusiasm and helps you gauge if the role aligns with your career goals.