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- Tasks: Provide face-to-face debt advice to help Londoners regain financial control.
- Company: Toynbee Hall, a charity dedicated to tackling poverty and inequality.
- Benefits: Generous annual leave, pension scheme, and enhanced sick pay.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in casework and a commitment to ongoing training.
- Other info: Join a supportive team focused on empowering the community.
The predicted salary is between 36000 - 60000 £ per year.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Team background
The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team’s advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.
Job purpose
To provide over-indebted Londoners with free, face-to-face advice that is accurate, effective, and tailored to individuals’ circumstances. To maintain detailed case records, and keep up to date with legislation, policies, and procedures; as well as undertaking appropriate training.
Scope of role
The Debt Advisor is responsible for providing comprehensive, face-to-face debt advice to over-indebted Londoners, tailored to their specific circumstances. This role involves conducting detailed interviews to understand clients’ financial problems, researching options, and helping clients make informed decisions. The advisor ensures income maximisation and provides ongoing casework support, acting on behalf of clients where necessary. Maintaining up-to-date case records and staying informed about relevant legislation, policies, and procedures are crucial aspects of the role. The Debt Advisor is also expected to complete continuous professional development and contribute to the team’s overall objectives by meeting targets, prioritising workloads, and demonstrating financial efficiency.
What We’re Looking For:
- Ability to give accurate, personalised advice and support clients to make informed decisions
- Experience carrying out detailed casework and acting on behalf of clients when needed
- Strong record keeping, with case notes completed to required standards and deadlines
- Commitment to keeping debt advice training up to date
- Good teamwork and the ability to manage your own workload while meeting targets
- Commitment to following organisational policies and procedures
- Commitment to working in line with Toynbee Hall’s values:
- Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
- Courageous – principled, ambitious, and acting with integrity.
- Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves.
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!
Debt Advisor employer: Toynbee Hall
Contact Detail:
Toynbee Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toynbee Hall and its mission. Understanding their values and how they tackle issues like poverty and inequality will help you connect your experience to their goals.
✨Tip Number 2
Practice your face-to-face advice skills! Since this role involves providing tailored support, consider doing mock interviews with friends or family. This will help you articulate your approach to debt advice and show your ability to empower clients.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've collaborated with others in past roles. Highlighting your ability to work well in a team will resonate with Toynbee Hall's inclusive culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Toynbee Hall and making a difference in the community.
We think you need these skills to ace Debt Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Debt Advisor role. Highlight your ability to provide personalised advice and your experience with casework, as these are key aspects of what we’re looking for.
Showcase Your Team Spirit: We value teamwork at Toynbee Hall, so don’t forget to mention any collaborative projects or experiences you’ve had. Share examples of how you’ve worked with others to achieve common goals, especially in challenging situations.
Keep It Professional: While we love a friendly tone, make sure your application is polished and professional. Pay attention to detail in your writing, as strong record-keeping is crucial for this role. Proofread your application to avoid any typos or errors.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. This way, you can ensure all your documents are in the right format and reach us directly, making it easier for us to review your application.
How to prepare for a job interview at Toynbee Hall
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Debt Advisor. Familiarise yourself with the types of financial issues clients face and the advice you can offer. This will help you demonstrate your knowledge and show that you're ready to tackle real-life scenarios.
✨Showcase Your Empathy
As a Debt Advisor, you'll be working with people in tough situations. During the interview, share examples of how you've supported others in the past. Highlight your ability to listen, empathise, and provide tailored solutions. This will show that you align with Toynbee Hall's values of being inclusive and empowering.
✨Be Organised
Since record-keeping is crucial for this role, come prepared with examples of how you've managed casework or maintained detailed records in previous positions. Discuss any systems or methods you use to stay organised, as this will demonstrate your commitment to meeting deadlines and maintaining high standards.
✨Stay Updated
Make sure you're aware of current legislation and policies related to debt advice. Mention any relevant training you've undertaken or resources you follow to keep your knowledge fresh. This shows your commitment to continuous professional development and your readiness to provide accurate, up-to-date advice.
