At a Glance
- Tasks: Supervise and mentor trainee debt advisers to deliver high-quality advice.
- Company: Join Toynbee Hall, a charity dedicated to fighting poverty and injustice in East London.
- Benefits: Enjoy 25 days annual leave, enhanced sick pay, and a supportive work environment.
- Other info: Collaborative team culture with opportunities for professional growth and development.
- Why this job: Make a real difference by empowering others to achieve financial stability.
- Qualifications: Two years of debt advice experience and a Level 4 Certificate in Money Advice Practice required.
The predicted salary is between 35000 - 42000 £ per year.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Job Purpose
To supervise, coach and develop trainee debt advisers, ensuring they achieve the knowledge, skills and competence required to deliver high-quality debt advice in line with MaPS quality standards and organisational policies. The role is responsible for quality assurance, case supervision, progression reviews, placement support and safeguarding advice quality while helping to build a sustainable pipeline of skilled debt advisers across the Debt Free Advice partnership.
Responsibilities
- Supervise and develop Trainee Debt Advisers
- Provide day-to-day line management, mentoring, coaching, technical supervision and pastoral support to Trainee Debt Advisers, enabling them to develop the competence, confidence and professional standards required to achieve accreditation and deliver high-quality debt advice.
- Deliver learning, quality assurance and progression
- Support trainees throughout the Debt Free Academy learning and accreditation pathway by delivering technical coaching, soft skills development, reviewing casework, conducting live and recorded interview observations across telephone, video and face-to-face advice, providing constructive feedback, assessing competence against agreed quality standards, and identifying learning and development needs to support timely progression.
- Coordinate placements and partner engagement
- Plan, coordinate and oversee trainee placements with Debt Free Advice delivery partners, building effective relationships with host organisations to ensure placements provide safe, high-quality learning experiences that support trainee development and programme objectives.
- Monitor performance and manage programme delivery
- Monitor trainee performance, progression and wellbeing, proactively identifying and managing risks to learning, quality or programme delivery.
- Contribute to programme reporting, maintain accurate records, and support the successful delivery of the Debt Free Academy against agreed milestones and quality standards.
- Contribute to training and continuous improvement
- Support the design, development, coordination and delivery of induction, policy, technical training, skills development and continuing professional development (CPD) activities across the Debt Free Advice partnership.
- Promote best practice, share learning, and contribute to the continuous improvement of the Debt Free Academy and wider training programme.
- Contribute to the wider Training Team
- Work collaboratively with colleagues across Toynbee Hall and the Debt Free Advice partnership, undertaking additional duties as required to support the effective delivery of the Debt Free Academy, organisational objectives and funder requirements.
Person Specification
The successful candidate will demonstrate:
Essential Criteria- Experience and Skills: A minimum of two years' recent experience delivering debt advice, with a thorough understanding of debt advice legislation, guidance and best practice. Hold a valid MaPS-accredited Level 4 Certificate in Money Advice Practice (or equivalent recognised debt advice qualification).
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build effective working relationships, influence others and communicate technical information clearly.
- Skills & Competencies: Strong organisational skills, with the ability to manage competing priorities, maintain accurate records and meet deadlines.
- Personal Attributes: Ability to work independently and proactively without supervision. Capacity to remain calm and effective under pressure, adopting a "find a solution, " "no blame" attitude.
- Commitment: Alignment with Toynbee Hall's mission and strategy. Alignment and willingness to work in line to our values: An understanding of safeguarding and willingness to develop understanding further.
- Experience of auditing or reviewing debt advice case files, assessing the quality of advice provided and delivering constructive feedback to improve adviser competence and performance.
- Experience of undertaking quality assessments against recognised quality standards (e.g. MaPS Standards) and using findings to support adviser development and continuous improvement.
- Understanding of the role and objectives for MaPS funded debt project and the role of the Financial Conduct authority for Debt Advice.
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
- Annual Leave: 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays). After 2 years: +3 extra days of leave. After 3 years: +1 additional day. After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
- Pension: Standard Life Pension Scheme - Employer contribution: 4%, Employee contribution: 5%.
- Additional Perks & Support: Enhanced Sick Pay for peace of mind during illness, Enhanced Maternity & Paternity Leave to support growing families, Employee Eyecare Vouchers to support your vision health, Employee Assistance Programme for free, confidential advice and support, Mental Health First Aid to ensure workplace well-being, Tenancy Deposit Scheme to help secure your home, Interest-Free Season Ticket Loan for cost-effective commuting, Cycle to Work Scheme to promote a healthier, greener way to travel, Charity Mentoring Network to support professional development and networking, Westfield Healthcare Cash Plan, Perk Box.
We reserve the right to close this vacancy early should we receive a sufficient number of suitable applications. Applicants must have the right to work in the UK.
Debt Advice Supervisor (Debt Free Academy) employer: Toynbee Hall
Toynbee Hall is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in the heart of London’s East End. With a strong focus on employee growth and development, we offer opportunities for professional advancement while championing mental health initiatives that make a real difference in the community. Join us to be part of a passionate team that values collaboration, innovation, and meaningful contributions to society.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Advice Supervisor (Debt Free Academy)
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Toynbee Hall.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Toynbee Hall.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Toynbee Hall.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Toynbee Hall. Apply directly through us to stand out!
We think you need these skills to ace Debt Advice Supervisor (Debt Free Academy)
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Toynbee Hall. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Debt Advice Supervisor (Debt Free Academy), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Toynbee Hall
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Toynbee Hall. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
