Supply & Demand Planning Manager

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest-growing beauty brand in Europe, with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. We’ve brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world.

Our values

Here at Townhouse, we live by our three core values:

• Details matter
• Passionate in everything we do
• Nice people

Townhouse was born out of the idea that ‘details matter’ – our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kind-hearted people to join our mission to revolutionise the industry.

ABOUT THE ROLE

We’re looking for an experienced, commercially minded Supply & Demand Planning Manager to take ownership of our end-to-end supply chain planning across the UK, US and international markets. This is a hands-on, highly autonomous role where you’ll own demand forecasting, inventory optimisation, supply and replenishment planning, and logistics performance, ensuring we have the right products in the right places at the right time as Townhouse continues to grow. Working closely with teams across Operations, Finance, Marketing, Product and Franchise, you’ll translate commercial plans and ambitious growth targets into effective, data-led supply chain decisions.

This is an exciting opportunity to shape the future of supply chain at Townhouse. We’re looking for someone who brings proven planning expertise from an established retail, FMCG, beauty or consumer business, alongside a genuine passion for technology, AI and automation. You’ll challenge existing ways of working, build smarter forecasting and reporting tools, and streamline processes to improve product availability, optimise working capital and reduce manual administration. If you’re a proactive problem-solver who enjoys taking ownership, turning complex data into clear action and building scalable processes in a fast-growing international business, this role is for you.

KEY RESPONSIBILITIES

• Own demand forecasting across our salon, e-commerce, marketplace, wholesale and franchise channels, translating commercial plans, promotions, product launches and international expansion into accurate forecasts and effective supply plans.
• Manage inventory across our UK and US warehouses and salon network, balancing product availability with working-capital targets. Identify and reduce excess stock, improve replenishment and proactively address potential stock shortages.
• Lead supply planning for new product launches, salon openings and entry into new markets. Optimise purchasing, freight, warehouse operations and stock flows to improve efficiency, availability and service levels.
• Drive the use of AI, predictive analytics and automation to improve forecasting, inventory management and reporting. Streamline manual processes and continuously improve our use of CIN7, Planergy and associated planning tools.
• Own supply chain reporting and key performance measures, including forecast accuracy, stock cover, inventory value and logistics performance. Use data to identify risks, improve decision-making and deliver measurable operational improvements.
• Lead and develop Supply Chain coordination resource(s), including dedicated US support, while working closely with Operations, Finance, Marketing, Product and Franchise to support business growth and strengthen planning processes.

ABOUT YOU

• You have significant hands-on experience in demand, supply and inventory planning within an established retail, FMCG, beauty or consumer business, with a strong understanding of proven forecasting and replenishment methodologies.
• You’re highly analytical, with advanced Excel skills and experience building forecasts, modelling inventory and using ERP, inventory-management and planning systems to make data-led decisions.
• You have a proven ability to translate demand forecasts into purchasing and replenishment plans, balancing product availability, inventory investment, working capital and cost.
• You’re passionate about technology and innovation, with demonstrable experience using AI, automation or other technology to improve planning, reporting or supply chain processes.
• You’re a proactive, self-sufficient problem-solver who takes ownership from analysis through to implementation, confidently makes decisions and challenges existing processes to find better ways of working.
• You’re commercially minded and an effective communicator, comfortable collaborating with stakeholders across multiple functions and international markets in a fast-paced, entrepreneurial environment.

LOCATION

This is a full-time, permanent role based at our Support Centre in Central London, and we offer a hybrid working model, aligned with role requirements.

EMPLOYEE BENEFITS

Private healthcare and wellness support – Enjoy access to private healthcare, including phone/video GP appointments and treatment in private hospitals where NHS wait times are high.

Employee discount – Enjoy 75% off treatments and 50% off Townhouse products for when you need a little pampering.

Holiday on us – Earn an extra day of annual leave for each year of service from your second year onwards, up to four additional days.

Birthday treat – During your birthday month, bring a friend for a complimentary signature manicure or pedicure, and a glass of bubbles!

Social Budget – Regular team socials and monthly treats, agreed with your manager – from office lunches to after-work drinks.

Emergency cash advance – Interest-free advance of up to £50 per worked day in the month to help cover short-term needs.

Shopping discounts – Save money with a wide range of discounts on top brands.

Refer a friend scheme – Receive a reward when someone you refer is successfully hired.

EQUAL OPPORTUNITIES

We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.