Senior Private Residence Manager | Super-Prime Residences

This role will be responsible for the continued development of the Private Residences division, advancing technical knowledge to practical solutions, while remaining actively involved in account manager and client relationships, operational delivery and portfolio management.

You will act as a senior and trusted point of contact for principals, family offices and their advisers, ensuring that every residence is exceptionally maintained, financially controlled, operationally ready and cared for with discretion and attention to detail. You will also play an important role in developing the Private Residences proposition as Townhouse continues to grow its portfolio and relationships within the international UHNW market.

Location: Victoria, London

Schedule: Monday–Friday 09:00am–06:00pm (additional hours as required to fulfil the role). Duty Manager weekend shifts every 6-8 weeks.

Since 2013, the team at Townhouse has been enhancing every aspect of our client’s daily lives, through anticipatory service and meticulous attention to detail. Having trained at some of the world’s most exclusive hotels, luxury and highly personalised service is in our DNA. Our passion for hospitality and delivering impeccable service is what allows us to provide our clients with the most comprehensive lifestyle management & hospitality service within their own private residences.

Townhouse is a London- and Geneva-based private office serving international UHNW individuals. We support clients across the full residential lifecycle — from property search and relocation through to ongoing management and short stays — complemented by bespoke travel, lifestyle, and advisory services. Luxury hospitality sits at the heart of our culture, shaping our service philosophy and defining the standards to which we hold ourselves.

As Senior Private Residence Manager, you will lead the operational and technical management of Townhouse’s Private Residences portfolio. The role requires strong technical knowledge of super-prime residential property, combined with an understanding that these assets are not simply bricks and mortar, but homes for UHNW principals and their families.

Working closely with the Director of Client Services and the wider Private Office, Lifestyle and Travel teams, you will ensure each residence is well maintained, compliant, financially controlled, operationally ready and aligned with the way each family uses its home. You will strengthen systems, reporting, project planning, supplier performance and team capability, while ensuring Townhouse’s service standards remain consistent across a growing portfolio.

Key Responsibilities

• Leadership, Strategy & Service Delivery
• Client, Family Office & Adviser Relationships
• Property Management, Compliance, Projects & Asset Stewardship
• Strategic Partner and Supplier Management

Please note that this job description is not exhaustive of all tasks and responsibilities that may vary and be required from time to time.

Person Specification

This role requires a strategic, emotionally intelligent leader with the gravitas to operate at executive level and the empathy to nurture and inspire a team. You will balance commercial acumen with exceptional client sensibility, bringing both vision and structure to a fast-growing luxury service business.

You are proactive, solution-oriented, and thrive in environments where discretion, precision, and high standards are non-negotiable. The successful candidate may currently oversee a portfolio of prime or super-prime residential assets for a family office, private office, property company or UHNW principal. They will understand the technical and commercial responsibilities involved in protecting significant residential assets, while equally understanding that behind every property is a client, a family and a home.

Required Skills & Experience

• Leadership experience across luxury hospitality, private households, UHNW family office or super prime property portfolio management.
• Strong technical credibility in residential property, including major capital works, M&E infrastructure, budgets, contractor performance and residence readiness.
• RICS qualification / MRICS status strongly preferred, as this will support Townhouse’s technical credibility with principals, family offices, advisers and professional partners.
• Proven ability to build, develop and lead performing teams.
• Commercially aware, with experience supporting revenue growth, strategic planning and operational improvement.
• Confident managing senior client relationships, including principals, family offices and professional advisers.
• Experience developing practical operational systems, reporting structures and service frameworks.
• Excellent written and verbal English; additional European languages advantageous.
• Highly organised, analytical and able to manage multiple strategic and operational priorities.

Benefits

Townhouse is committed to fostering a high-performance, supportive environment where ambitious individuals can grow and thrive. Through structured appraisals, leadership development, and executive exposure, we invest in long-term capability and career progression.

Benefits Include:

• 20 days annual leave, (increasing each year to a maximum of 26 days) plus UK bank holidays
• Discretionary performance bonus (bi-annual and year-end)
• Health Cash Back Scheme
• Monthly team socials, seasonal events and experiences
• WFH allowance one day per week
• One-month paid sabbatical after five years of service

This position will also have access to the Director level enhanced benefits.