Private Household Housekeeper

PRIVATE RESIDENCE HOUSEKEEPER 

Flexible, Ad-Hoc Position | Central London (Chelsea, Belgravia, Marylebone, Westminster, Mayfair) 

Contract Type: Zero-hours (flexible/ad-hoc) 

Start Date: Immediate preferred 

Salary: Competitive 

Reports To: Director of Private Residences 

TOWNHOUSE – WHO WE ARE 

For over 12 years, the team at Townhouse has been enhancing every aspect of our clients’ daily lives through anticipatory service and meticulous attention to detail. 

Trained at some of the world’s most exclusive hotels, our team delivers luxury and highly personalised service within private residences. Hospitality is our passion, and impeccable service is our promise. We offer the most comprehensive lifestyle and hospitality management services for discerning private clients. 

JOB SPECIFICATION – WHAT YOU’LL DO 

As a Private Residence Housekeeper, you will be responsible for maintaining the highest standards of cleanliness, presentation, and discretion across a portfolio of high-end residences. This role goes beyond routine cleaning, it demands precision, deep understanding of luxury materials, and the ability to anticipate the needs of a private household. 

Your duties will include: 

• Meticulous cleaning and presentation of all rooms, including bedrooms, bathrooms, kitchens, formal living and dining areas, home offices, and guest suites, ensuring they are immaculate and guest-ready at all times 
• Confident operation of high-end appliances and smart-home systems, understanding how to handle each item with care and troubleshoot minor issues 
• Daily maintenance routines including flushing infrequently used water outlets (showers, taps, toilets) and airing rooms to maintain freshness and functionality 
• Wardrobe and garment care: steaming, pressing, folding, and storing high-value clothing (e.g. silks, cashmeres, designer pieces), maintaining organisation by category and season, and flagging items requiring repair or professional cleaning 
• Laundry management with an eye for detail and fabric knowledge—sorting by fabric type and colour, using the correct detergents and techniques for delicate or specialty items 
• Special project support, such as deep seasonal cleans, household reorganisation, unpacking after travel, preparing residences for VIP guests, or assisting with formal events 
• Monitoring property condition: being the first to notice and report maintenance issues, wear-and-tear, or safety risks, and coordinating discreetly with the Director of Private Residences 
• Inventory control of cleaning supplies, household consumables, and linen stock, ensuring all items are in place and properly rotated 
• Security procedures: confidently locking up the residence, arming/disarming alarms, and managing access protocols with utmost discretion 
• Clear and professional communication with the Director of Private Residences, reporting status updates, completing task checklists, and flagging any concerns or special requests 
• Maintaining absolute discretion and confidentiality at all times, respecting the private nature of the household and its occupants 

PERSON SPECIFICATION – ABOUT YOU 

This is an exceptional opportunity to join a trusted, professional team servicing some of London’s most prestigious homes. It suits an experienced housekeeper seeking flexible hours with potential for permanent placement. 

You will have: 

• Proven experience in private residences or five-star hospitality 
• Excellent attention to detail and pride in maintaining high standards 
• Flexibility to work varied hours, often on short notice 
• Professionalism, discretion, and reliability 
• Knowledge of fine materials, luxury surfaces, and wardrobe care 
• Polite, respectful, and guest-oriented behaviour 
• Fluency in English (spoken and written) 

This is a zero-hour position with availability for short-notice special projects essential. 

BENEFITS – WHAT WE OFFER 

Our commitment to providing our clients with exceptional service carries through to our commitment to providing our team with an exceptional working environment. 

A thorough appraisal cycle will ensure your growth and development are constantly driven to ensure your goals and aspirations are obtainable. We drive a diverse and inclusive experience and pride ourselves on our individuality and personal flair, yet are united by our passion for service. 

In this role, you will receive: 

• 28 days of annual leave, including bank holidays, increasing by one additional day per year after two years of service, up to a maximum of 33 days 
• Bi-annual performance and end-of-year discretionary bonuses 
• Competitive commission scheme 
• Bi-annual performance reviews with objectives set collaboratively, allowing you to shape your own growth 
• Opportunity to be part of a small team where every voice is heard and your influence matters 
• Aviva pension scheme 
• Monthly team socials 
• Summer and Winter team events 
• Monthly working-from-home allowances 
• 1-month paid sabbatical after 5 years of service