At a Glance
- Tasks: Join our People team as a proactive People Advisor, managing systems and improving processes.
- Company: Townhouse is the UK's fastest-growing beauty brand, revolutionising the nail salon industry.
- Benefits: Enjoy private healthcare, shopping discounts, birthday pampering, and a social budget for team outings.
- Other info: This full-time role offers hybrid working in Central London with opportunities for personal growth.
- Why this job: Be part of a dynamic team, drive positive change, and enhance employee experience in a vibrant culture.
- Qualifications: Previous HR experience, strong attention to detail, excellent communication skills, and proficiency in HR systems.
The predicted salary is between 28800 - 43200 £ per year.
Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. We’ve brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world.
Our values
Here at Townhouse, we live by our three core values;
- Details matter
- Passionate in everything we do
- Nice people
Townhouse was born out of the idea that ‘details matter’ - our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kind-hearted people to join our mission to revolutionise the industry.
ABOUT THE ROLE
We’re looking for a proactive, curious and detail-driven People Advisor to join our growing People team at Townhouse. This is a hands‑on role where you’ll support our People operations across both Support Centre and salons, helping ensure our systems, processes and employee experience continue to evolve as we scale globally.
Reporting into the Head of People, this role offers real development opportunity. You’ll build your advisory capability, strengthen your commercial understanding and take ownership across a broad range of People activities.
KEY RESPONSIBILITIES
- Act as a trusted first point of contact for managers and employees, providing practical guidance across People policies, processes and employee relations matters.
- Support and deliver core People activities including performance reviews, 360 feedback, engagement surveys, absence management and employee lifecycle processes.
- Own and maintain People data and reporting through Employment Hero, using insights to identify trends and support decision making.
- Partner with salon and Support Centre leaders to build people capability and drive consistency across the business.
- Identify and implement improvements to People systems, processes and projects to enhance efficiency and employee experience.
- Support wider People initiatives and contribute to reporting and projects that enable business growth, including franchise support and leadership reporting.
ABOUT YOU
- Previous experience within a HR or People role, ideally in a fast-paced, customer-facing or multi-site environment.
- Confident supporting managers with day‑to‑day people matters and comfortable navigating ambiguity.
- Strong attention to detail with experience working with People systems and HR data.
- Organised and able to manage competing priorities while maintaining a high standard of delivery.
- Curious, proactive and eager to continuously improve ways of working.
- Collaborative, approachable and excited by the opportunity to grow your career within the People function.
- CIPD Level 3 qualified (or working towards) is beneficial but not essential.
LOCATION
This is a full-time, permanent role based at our Support Centre in Central London, and we offer a hybrid working model, aligned with role requirements.
EMPLOYEE BENEFITS
Private healthcare and wellness support – Enjoy access to private healthcare including phone/video GP appointments and treatment in private hospitals where NHS wait times are high.
Employee discount – Enjoy 75% off treatments and 50% off Townhouse products for when you need a little pampering.
Holiday on us – Earn an extra day of annual leave for each year of service from your second year onwards, up to four additional days.
Birthday treat – During your birthday month, bring a friend for a complimentary signature manicure or pedicure, and a glass of bubbles!
Social Budget – Regular team socials and monthly treats, agreed with your manager – from office lunches to after-work drinks.
Emergency cash advance – Interest‑free advance of up to £50 per worked day in the month to help cover short‑term needs.
Shopping discounts – Save money with a wide range of discounts on top brands.
Refer a friend scheme – Receive a reward when someone you refer is successfully hired.
EQUAL OPPORTUNITIES
We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.
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People Advisor employer: Townhouse
Townhouse is an exceptional employer that prioritises the growth and well-being of its Nail Artists in East London. With a focus on professional development, competitive pay, and a vibrant work culture, employees benefit from extensive training, private healthcare, and generous discounts, all while being part of a diverse and inclusive team dedicated to delivering outstanding client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land People Advisor
✨Tip Number 1
Familiarise yourself with Employment Hero, the HRIS mentioned in the job description. If you have experience with similar systems, be ready to discuss how you can quickly adapt and leverage your skills to enhance their People operations.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've used data to drive decisions in previous roles. Be prepared to discuss specific metrics you've tracked and how they influenced outcomes.
✨Tip Number 3
Highlight your proactive nature by sharing instances where you've identified areas for improvement in processes or systems. This will demonstrate your ability to contribute to the continuous enhancement of Townhouse's People operations.
✨Tip Number 4
Prepare to discuss your communication strategies, especially in engaging teams and delivering People-related initiatives. Think of examples where your communication made a significant impact on team engagement or morale.
We think you need these skills to ace People Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant HR/People administration experience, particularly in customer-facing roles. Emphasise your attention to detail and organisational skills, as these are crucial for the People Advisor position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the People profession. Mention specific examples of how you've solved problems or improved processes in previous roles, demonstrating your proactive nature and ability to drive change.
Highlight Relevant Skills:In your application, clearly outline your experience with HRIS/People systems, especially if you have used Employment Hero. Also, mention your proficiency in Excel or Google Sheets, as data management is a key responsibility of the role.
Showcase Your Communication Skills:Since excellent written and verbal communication skills are essential for this role, ensure your application is well-structured and free of errors. Use clear language and a professional tone to convey your ideas effectively.
How to prepare for a job interview at Townhouse
✨Show Your Passion for People
Make sure to express your genuine interest in the People profession during the interview. Share examples of how you've contributed to team engagement or improved processes in previous roles, as this aligns with Townhouse's mission to enhance employee experience.
✨Demonstrate Attention to Detail
Given the importance of data accuracy in this role, be prepared to discuss how you ensure precision in your work. You might want to mention specific tools or methods you use to maintain high standards in data management and reporting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive information. Think of scenarios where you've successfully navigated challenges in HR processes or improved team communication, and be ready to share these experiences.
✨Highlight Your Organisational Skills
Since the role requires managing multiple tasks, illustrate your organisational abilities by discussing how you prioritise your workload. You could provide examples of how you've effectively managed competing deadlines in a fast-paced environment.
