Travel Adviser in London

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry.

We are the fastest growing beauty brand in Europe with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. to help bring the Townhouse brand to life across the world.

Our passion fuels our work and drives constant innovation.

We’re looking for a proactive, curious and detail-driven People Advisor to join our growing People team at Townhouse.

This is a hands-on role where you’ll support our People operations across both Support Centre and salons, helping ensure our systems, processes and employee experience continue to evolve as we scale globally.

Reporting into the Head of People, this role offers real development opportunity.

You’ll build your advisory capability, strengthen your commercial understanding and take ownership across a broad range of People activities.

Act as a trusted first point of contact for managers and employees, providing practical guidance across People policies, processes and employee relations matters.

Support and deliver core People activities including performance reviews, 360 feedback, engagement surveys, absence management and employee lifecycle processes.

Own and maintain People data and reporting through Employment Hero, using insights to identify trends and support decision making.

Partner with salon and Support Centre leaders to build people capability and drive consistency across the business.

Identify and implement improvements to People systems, processes and projects to enhance efficiency and employee experience.

Support wider People initiatives and contribute to reporting and projects that enable business growth, including franchise support and leadership reporting.

Previous experience within a HR or People role, ideally in a fast-paced, customer-facing or multi-site environment.

Strong attention to detail with experience working with People systems and HR data.

Collaborative, approachable and excited by the opportunity to grow your career within the People function.

CIPD Level 3 qualified (or working towards) is beneficial but not essential.

This is a full-time, permanent role based at our Support Centre in Central London, and we offer a hybrid working model, aligned with role requirements.

• Private healthcare and wellness support
• Enjoy access to private healthcare including phone/video GP appointments and treatment in private hospitals where NHS wait times are high.
• Employee discount
• Enjoy 75% off treatments and 50% off Townhouse products for when you need a little pampering.
• Holiday on us
• Earn an extra day of annual leave for each year of service from your second year onwards, up to four additional days.
• Social Budget
• Regular team socials and monthly treats, agreed with your manager – from office lunches to after-work drinks.
• Emergency cash advance
• Interest-free advance of up to £50 per worked day in the month to help cover short-term needs.
• Shopping discounts
• Save money with a wide range of discounts on top brands.
• Refer a friend scheme
• Receive a reward when someone you refer is successfully hired.