Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. We've brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world.
Our values
Here at Townhouse, we live by our three core values;
- Details matter
- Passionate in everything we do
Townhouse was born out of the idea that 'details matter' - our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kindhearted people to join our mission to revolutionise the industry.
ABOUT THE ROLE
As Senior Brand Manager, you will play a key role in shaping and delivering Townhouse's brand strategy across our company-owned salons and international franchise markets. Working closely with the Marketing and Customer Director, you will define our brand positioning, develop clear guidelines and create the tools needed to deliver a consistent, distinctive Townhouse experience as we continue to grow globally.
You will lead our brand creative agency relationship and collaborate with teams across Digital, Social, PR, Product and Operations to bring our brand to life at every customer touchpoint. Combining creative thinking, customer insight and commercial understanding, you will build brand awareness, drive bookings and support long-term growth across markets.
KEY RESPONSIBILITIES
- Develop and deliver the global brand strategy, including positioning, guidelines, distinctive brand assets and measurable objectives, ensuring consistency across salons, channels and markets.
- Use customer research, competitor analysis and brand performance data to measure effectiveness, identify growth opportunities and make informed recommendations on brand investment.
- Develop franchise brand guidelines, marketing toolkits and approval processes, working with international partners to maintain brand standards while adapting to local markets.
- Manage the day-to-day relationship with the brand creative agency, overseeing briefs, feedback, creative quality and delivery of campaigns and new market launches.
- Work closely with Digital, Social, PR and Influencer teams to deliver consistent messaging and creative across paid, owned and earned channels.
- Develop visual merchandising standards for salons, retail displays and point-of-sale materials, partnering with Product, Commercial, Operations and Training to ensure the customer experience reflects the Townhouse brand.
- Build strong relationships with internal teams, agencies and franchise partners, balancing creative ambition with commercial priorities to support sustainable growth.
ABOUT YOU
- You have proven experience developing brand strategies and delivering measurable brand and commercial growth.
- You have experience working with franchise partners across multiple markets, ideally within a premium services, beauty, hospitality or consumer business.
- You are confident managing creative agencies, writing effective briefs and overseeing creative delivery from concept to execution.
- You understand how to build a consistent global brand while adapting positioning, messaging and creative to reflect local markets and customer needs.
- You are commercially minded and comfortable using research, data and insight to evaluate performance and guide investment decisions.
- You understand the relationship between long-term brand building and activity that drives immediate customer response, bookings and retention.
- You have experience developing brand standards for physical environments, such as retail spaces, service environments or visual merchandising.
- You are a strong communicator and collaborative leader who can influence stakeholders, inspire creative partners and champion brand consistency across the business.
LOCATION
This is a full-time, permanent role based at our Support Centre in Central London, and we offer a hybrid working model, aligned with role requirements.
EMPLOYEE BENEFITS
Private healthcare and wellness support - Enjoy access to private healthcare including phone/video GP appointments and treatment in private hospitals where NHS wait times are high.
Employee discount - Enjoy 75% off treatments and 50% off Townhouse products for when you need a little pampering.
Holiday on us - Earn an extra day of annual leave for each year of service from your second year onwards, up to four additional days.
Birthday treat - During your birthday month, bring a friend for a complimentary signature manicure or pedicure, and a glass of bubbles!
Social Budget - Regular team socials and monthly treats, agreed with your manager - from office lunches to after-work drinks.
Emergency cash advance - Interest-free advance of up to £50 per worked day in the month to help cover short-term needs.
Shopping discounts - Save money with a wide range of discounts on top brands.
Refer a friend scheme - Receive a reward when someone you refer is successfully hired.
EQUAL OPPORTUNITIES
We're proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.
#J-18808-Ljbffr
Senior Brand Manager in London employer: Townhouse
Townhouse is an exceptional employer, offering a vibrant work culture that thrives on passion and innovation in the beauty industry. As a Talent Acquisition Specialist, you'll enjoy a hybrid working model in Central London, alongside benefits like private healthcare, generous employee discounts, and opportunities for personal growth through creative recruitment initiatives. Join our dynamic team and play a pivotal role in shaping the future of our rapidly expanding brand while enjoying a supportive environment that values your contributions.
