Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support IT systems and provide technical assistance to teams across the UK.
- Company: Join Townhouse, the UK's fastest-growing beauty brand, revolutionising the nail salon industry.
- Benefits: Enjoy private healthcare, shopping discounts, and a birthday pamper party!
- Why this job: Kick-start your IT career in a dynamic environment where tech meets customer experience.
- Qualifications: Tech-savvy with experience in IT support and familiarity with Windows and Microsoft 365.
- Other info: Hybrid working model available; earn extra holidays based on tenure.
The predicted salary is between 24000 - 36000 £ per year.
Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in the UK and are driven by a passionate and disruptive team in achieving our mission.
ABOUT THE ROLE:
We are looking for a Junior IT Support Engineer to join our growing Technology team and help support both our head office and salon technology infrastructure. This is an incredible opportunity to kick-start or progress your IT career at one of the UK’s most exciting and fastest-growing scale-ups. Reporting to the IT Team Lead, you’ll play a key role in ensuring the seamless functioning of our IT systems, delivering brilliant technical support, and helping shape the tech backbone behind Townhouse’s expansion.
Key Responsibilities:
- Provide day-to-day IT support to both our Support Centre and salon teams
- Manage onboarding/offboarding (joiners and leavers) processes including setting up accounts and devices
- Maintain and support our Windows laptop estate and Office 365 environment
- Support the management of our helpdesk and ensure timely resolution of tickets
- Assist in deploying, maintaining and troubleshooting iPads and Apple devices
- Collaborate with the wider tech team on rollouts, upgrades, and IT projects
- Document solutions and contribute to internal knowledge base
- Help implement improvements to drive efficiency and user experience
ABOUT YOU:
- Passionate about tech and eager to grow your skills
- Great with people — you’re approachable, helpful, and a clear communicator
- A natural problem-solver with excellent attention to detail
- Highly organised, proactive, and able to manage competing priorities
- Curious and always looking to learn
- Experience in an employee-facing IT support role
- Familiarity with Windows laptops and Microsoft 365 administration
- Experience using Service Desk tools
LOCATION:
Our office is based in Central London and we offer a hybrid working model, aligned with role requirements.
EMPLOYEE BENEFITS AT TOWNHOUSE:
- Private healthcare and wellness support – Benefit from the nail industry’s first private healthcare package, including free GP appointments and treatment at private hospitals.
- Shopping discounts – Save money with discounts on some of the UK’s biggest brands.
- Birthday Pamper Party – Enjoy a complimentary manicure/pedicure and bubbles with a friend during your birthday month!
- Social Budget – Every month, your manager has a budget to spend on team treats, whether that’s lunch or a night out.
- Holiday on Us – Earn additional holidays based on your time with Townhouse — up to 4 extra days!
- Employee Discount – Enjoy a 75% discount on all treatments.
- Interest-free advance – Access emergency funds based on days worked to avoid interest costs.
- Refer a Friend – Earn up to £550 for each successful hire you introduce to Townhouse.
Equal Opportunities:
Townhouse is proud to be an equal opportunity employer, embracing diversity without compromise. We celebrate all qualified applicants, irrespective of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.
Apply now and be part of our exceptional team!
Junior I.T Support Engineer employer: Townhouse
Contact Detail:
Townhouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior I.T Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows laptops and Office 365. Being able to discuss your experience with these tools during an interview will show that you're prepared and knowledgeable.
✨Tip Number 2
Highlight any previous experience you have in employee-facing IT support roles. Be ready to share examples of how you've successfully resolved technical issues for users, as this will demonstrate your problem-solving skills and customer service approach.
✨Tip Number 3
Research Townhouse and its mission to disrupt the nail salon industry. Understanding their goals and values will help you align your answers during interviews and show your enthusiasm for being part of their journey.
✨Tip Number 4
Prepare questions about the role and the technology team. Asking insightful questions not only shows your interest but also helps you gauge if the company culture and work environment are a good fit for you.
We think you need these skills to ace Junior I.T Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows laptops and Microsoft 365. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your eagerness to grow your skills. Mention specific examples of how you've solved problems in previous roles or projects.
Showcase Your Communication Skills: Since the role requires great communication, ensure your application reflects your ability to communicate clearly and effectively. This can be demonstrated through your writing style and the way you present your experiences.
Highlight Relevant Tools Experience: If you have experience using Service Desk tools or managing helpdesk tickets, make sure to include this in your application. It shows that you are familiar with the processes and tools used in IT support.
How to prepare for a job interview at Townhouse
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Talk about any personal projects or experiences that showcase your curiosity and eagerness to learn, as this aligns perfectly with what Townhouse is looking for in a candidate.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Highlight your attention to detail and how you approach troubleshooting, as this will show your potential employer that you're a natural problem-solver.
✨Communicate Clearly and Effectively
Since the role involves providing support to various teams, practice clear communication. Be ready to explain technical concepts in simple terms, demonstrating that you can be approachable and helpful to non-technical colleagues.
✨Familiarise Yourself with Their Tech Stack
Research Townhouse's use of Windows laptops and Microsoft 365. Being knowledgeable about their specific tools and systems will not only impress your interviewers but also show that you're proactive and prepared for the role.
