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- Tasks: Lead daily salon operations, enhance customer experiences, and motivate your team.
- Company: Join Townhouse, the UK's top luxury nail salon brand with over 40 locations.
- Benefits: Enjoy private healthcare, shopping discounts, and a generous bonus scheme.
- Why this job: Be part of a revolutionary brand that values its team and offers a vibrant work culture.
- Qualifications: NVQ Level 2 in Beauty and proven salon management experience required.
- Other info: We celebrate diversity and welcome all qualified applicants.
The predicted salary is between 28800 - 42000 £ per year.
Want to be a part of the UK’s number 1 nail salon? We are hiring ambitious Salon Managers to join our team. Townhouse is the global leading luxury nail salon brand, reinventing the nail salon experience with luxury treatments in beautiful surroundings. Our salons have been featured on Made in Chelsea, in Vogue, Tatler, Glamour, Marie Claire, Sheerluxe and many more, with 40+ salons across the UK and Los Angeles.
As Salon Manager, you play a crucial role in overseeing daily operations, enhancing customer experiences, fostering staff motivation, and maintaining operational excellence. This leadership position requires effective management of people, customer relations, and salon operations while achieving key performance indicators (KPIs) aligned with company standards.
- Support and lead the team with a hands-on leadership approach.
- Conduct team education sessions on brand ethos and trading standards.
- Evaluate team performance and identify talent for development.
- Dedicate 50% of working hours to ensuring service quality.
- Follow up on customer reviews and address complaints promptly.
- Enhance the customer journey and aftercare services.
- Keep the team updated on current projects and promotions.
- Oversee daily salon operations, ensuring efficiency and excellence.
- Manage salon duties, health and safety procedures, stock management, and stock takes.
- Coordinate and oversee maintenance activities to uphold salon standards.
- Ensure flawless treatments and customer experiences.
- Implement a local salon marketing plan and track results.
Requirements:
- NVQ Level 2 in Beauty or equivalent.
- Proven experience in salon management.
- Strong leadership and team management skills.
- Comprehensive understanding of HR procedures.
- Knowledge of health and safety procedures in a salon environment.
- Proficient in salon operations and compliance management.
Benefits:
- Private healthcare and wellness support - Benefit from the nail industry’s first private healthcare package including free telephone / video GP appointments and treatment in private hospitals if there is a long wait on the NHS.
- Shopping discounts - a range of discounts on some of the largest brands to save you money every day.
- Employee Discount: 50% discount on treatments.
- Bonus Scheme to earn up to £4,000 per year.
Townhouse is proud to be an equal opportunity employer, embracing diversity without compromise. We celebrate all qualified applicants, irrespective of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.
Beauty Salon Manager employer: Townhouse
Contact Detail:
Townhouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Salon Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the beauty and nail industry. Being knowledgeable about current styles and treatments will not only impress during interviews but also show your passion for the role.
✨Tip Number 2
Network with professionals in the beauty industry, especially those who have experience in salon management. Attend local beauty events or workshops to make connections that could lead to valuable insights or recommendations.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate a team. Think of specific examples from your past experiences where you successfully managed a team or improved customer satisfaction.
✨Tip Number 4
Research Townhouse’s brand ethos and values thoroughly. Understanding their mission and how they operate will help you align your answers during the interview and demonstrate that you are a great fit for their culture.
We think you need these skills to ace Beauty Salon Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Beauty Salon Manager at Townhouse. Highlight your relevant experience in salon management and customer service in your application.
Tailor Your CV: Customise your CV to reflect your leadership skills and experience in managing salon operations. Include specific examples of how you've enhanced customer experiences or improved team performance in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beauty industry and your alignment with Townhouse's brand ethos. Mention any relevant qualifications, such as NVQ Level 2 in Beauty, and express your enthusiasm for leading a team.
Showcase Your Customer Service Skills: In your application, emphasise your ability to handle customer reviews and complaints effectively. Provide examples of how you've successfully managed customer relations and improved service quality in past positions.
How to prepare for a job interview at Townhouse
✨Show Your Passion for Beauty
Make sure to express your enthusiasm for the beauty industry and nail care during the interview. Share any personal experiences or stories that highlight your love for beauty treatments and how you envision enhancing customer experiences at Townhouse.
✨Demonstrate Leadership Skills
As a Salon Manager, you'll need strong leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated staff, handled conflicts, and improved team performance. This will show your potential employer that you're ready to lead.
✨Know the Brand Inside Out
Familiarise yourself with Townhouse's brand ethos, values, and recent projects. Being able to discuss their unique approach to luxury nail care and how you can contribute to their mission will impress the interviewers and demonstrate your commitment to the role.
✨Prepare for Customer Service Scenarios
Think about common customer service challenges in a salon environment and how you would address them. Be ready to discuss how you would handle complaints, enhance the customer journey, and ensure service quality, as these are key aspects of the Salon Manager role.
