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- Tasks: Be the welcoming face of our restaurant and manage guest reservations.
- Company: Join Motorino, a vibrant dining spot in Fitzrovia with a modern London-Italian twist.
- Benefits: Earn competitive pay, enjoy meals on duty, and benefit from generous staff discounts.
- Why this job: Kickstart your career in hospitality while creating memorable experiences for guests.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Flexible hours with opportunities for training and progression in a growing team.
The predicted salary is between 36270 - 40000 £ per year.
At Motorino, we are dedicated to providing an exceptional dining experience accentuated by our welcoming atmosphere and professional service. Nestled in the vibrant Fitzrovia area, we offer our guests a blend of modern London-Italian cuisine and seasonal ingredients, crafted by our talented kitchen team.
Responsibilities:
- Be the first point of contact for guests and set a welcoming tone as part of the front-of-house team.
- Greet guests with a warm and friendly attitude, ensuring they feel valued from the moment they enter.
- Manage and coordinate reservations efficiently to optimise table turnover and guest experience.
- Answer phone calls and emails in a timely and professional manner, providing information and assistance as needed.
- Assist with administrative tasks, including preparing reports and managing guest feedback.
- Collaborate closely with the front-of-house and kitchen teams to ensure seamless service delivery.
Qualifications:
- Previous experience as a receptionist or in a similar customer service role (approximately 1-2 years).
- Exceptional interpersonal and communication skills, with a friendly and professional demeanor.
- Strong organizational skills and attention to detail to manage reservations effectively.
- Proficient in using modern POS systems and Microsoft Office applications.
- Ability to work well under pressure in a busy environment.
- The legal right to work in the UK and flexibility to work evenings and weekends when required.
Benefits:
- Competitive pay & earning potential: £15.50 - £17.00 per hour typical take-home pay, including a discretionary share of the service charge (tronc).
- £36,270 - £40,000 indicative annual earnings (based on a 45-hour week).
- Hours & rota: full-time, 5 days over 7 including evenings and weekends; rotas shared in advance.
- Holiday: 29 days per year including public holidays (pro rata).
- Perks: meals on duty, generous staff discount, structured training, tastings and clear progression in a growing group.
- Pension: company pension scheme.
Receptionist employer: Town
Contact Detail:
Town Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Motorino. Familiarise yourself with their menu and values. This will help you connect with the team and show that you're genuinely interested in being part of their welcoming atmosphere.
✨Tip Number 2
Practice your greeting! As a receptionist, you'll be the first point of contact for guests. Practising a warm and friendly introduction can make a huge difference. Think about how you want to come across and rehearse it until it feels natural.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed reservations or handled busy situations in the past. This will demonstrate your ability to thrive under pressure and keep things running smoothly.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to stand out. Plus, you can easily keep track of your application status!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and our vibrant atmosphere at Motorino.
Tailor Your Experience: Make sure to highlight your previous experience as a receptionist or in customer service. We’re looking for those exceptional interpersonal skills, so give us examples of how you've made guests feel valued in the past!
Be Professional Yet Friendly: Remember, we’re all about that warm and friendly vibe! While your application should be professional, it’s also important to convey your approachable nature. A balance of both will make you stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Motorino!
How to prepare for a job interview at Town
✨Know the Company Inside Out
Before your interview, take some time to research Motorino. Understand their menu, values, and what makes their dining experience unique. This will not only impress your interviewers but also help you tailor your answers to align with their ethos.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for guests. Practice demonstrating your friendly and professional demeanour during the interview. Use examples from your past experiences where you’ve successfully handled customer interactions or resolved issues.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play scenarios during the interview. Prepare to handle common situations like managing a reservation conflict or greeting a difficult guest. This will showcase your problem-solving skills and ability to stay calm under pressure.
✨Highlight Your Organisational Skills
Discuss your experience with managing reservations and administrative tasks. Bring up specific tools or systems you've used in the past, especially if you're familiar with POS systems or Microsoft Office. This will demonstrate your capability to keep things running smoothly at the front desk.
