At a Glance
- Tasks: Welcome guests and manage reservations to create a fantastic dining experience.
- Company: Join Motorino, a vibrant restaurant in Fitzrovia known for its modern London-Italian cuisine.
- Benefits: Earn competitive pay, enjoy meals on duty, and benefit from generous staff discounts.
- Other info: Enjoy 29 days holiday and clear progression opportunities in a growing team.
- Why this job: Be the friendly face that sets the tone for an exceptional dining experience.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 17 - 17 £ per hour.
About Us
At Motorino, we are dedicated to providing an exceptional dining experience accentuated by our welcoming atmosphere and professional service. Nestled in the vibrant Fitzrovia area, we offer our guests a blend of modern London-Italian cuisine and seasonal ingredients, crafted by our talented kitchen team.
The Role
We are looking for a friendly and organised Receptionist to be the first point of contact for our guests. As a key member of our front‑of‑house team, you will set the tone for their arrival and help ensure a smooth operation at the restaurant.
What You’ll Do
- Greet guests with a warm and friendly attitude, ensuring they feel valued from the moment they enter.
- Manage and coordinate reservations efficiently, optimizing table turnover and guest experience.
- Answer phone calls and emails in a timely and professional manner, providing information and assistance as needed.
- Assist with administrative tasks, including preparing reports and managing guest feedback.
- Collaborate closely with the front‑of‑house and kitchen teams to ensure seamless service delivery.
Requirements
- Previous experience as a receptionist or in a similar customer service role (approx. 1-2 years).
- Exceptional interpersonal and communication skills, with a friendly and professional demeanor.
- Strong organizational skills and attention to detail to manage reservations effectively.
- Proficient in using modern POS systems and Microsoft Office applications.
- Ability to work well under pressure in a busy environment.
- The legal right to work in the UK and flexibility to work evenings and weekends when required.
Benefits
- Competitive Pay & Earning Potential: £15.50 - £17.00 per hour typical take‑home pay, including a discretionary share of the service charge (tronc).
- £36,270 - £40,000 indicative annual earnings (based on a 45‑hour week).
- Hours & rota: full‑time, 5 days over 7 including evenings and weekends; rotas shared in advance.
- Holiday: 29 days per year including public holidays (pro rata).
- Perks: meals on duty, generous staff discount, structured training, tastings and clear progression in a growing group.
- Pension: company pension scheme.
Receptionist in London employer: Town
At Motorino, we pride ourselves on being an excellent employer, offering a vibrant work culture in the heart of Fitzrovia. Our team enjoys competitive pay, generous holiday allowances, and opportunities for professional growth through structured training and clear progression paths. With a focus on creating a welcoming atmosphere for both guests and staff, we ensure that every employee feels valued and part of our culinary journey.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Town. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Town
Don't be shy about reaching out to Town directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Town and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Town
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
