Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Dispatcher, you'll handle emergency calls and coordinate responses with police and emergency personnel.
- Company: Join the Town of Shrewsbury, a vibrant community focused on diversity and public safety.
- Benefits: Enjoy health insurance, pension plans, professional development opportunities, and competitive paid time off.
- Why this job: Make a real impact in your community while working in a state-of-the-art facility.
- Qualifications: Strong communication skills and the ability to stay calm under pressure are essential; experience is a plus.
- Other info: Apply via email with your resume and cover letter; position open until filled.
Weekly Hours: 37.33 Hours / Week
Title: Dispatcher
Location: Police Department
Bargaining Unit: New England Police Benevolent Association, Local # 122
Salary Range: $25.39 – $30.81 / per hour
Department & Supervisor: Police Department, Dispatch Supervisor & Superior Officers
Summary
Are you ready to serve your community from the center of public safety? The Town of Shrewsbury Police Department is seeking qualified, dependable, and motivated candidates to join our team as a Full-time Dispatcher. This position is vital to our department’s success, serving as the critical link between emergency responders and the public. It is the mission of the Shrewsbury Police Department to consistently deliver quality police service to the community we serve.
About Us
The Town of Shrewsbury, located just 40 miles west of Boston and adjacent to Worcester, is a thriving suburban community of 38,000 residents. Our Police Department is committed to community engagement and collaborative public safety efforts to reduce crime and enhance quality of life. We operate out of a newly constructed state-of-the-art Police Station and Dispatch Center, designed for 21st-century public safety needs.
Key Responsibilities
- Receive and process emergency and non-emergency calls for service
- Dispatch police and other emergency personnel in a calm, accurate, and timely manner
- Maintain detailed records of calls, responses, and unit locations
- Operate communications systems, databases, and other dispatch technology
- Provide information and support to officers, other departments, and the public
- Multitask effectively in a high-pressure environment, maintaining professionalism at all times
What We’re Looking For
- Excellent verbal communication and listening skills
- Ability to stay calm and make quick, sound decisions under pressure
- Detail-oriented and highly organized with strong multitasking abilities
- Self-disciplined, reliable, and committed to community service
- Previous experience in dispatch, emergency communications, or law enforcement support preferred, but not required
Benefits
The Town of Shrewsbury offers a competitive benefits package, including health insurance, a pension through the Shrewsbury Contributory Retirement System, an extensive employee assistance program (EAP), and the opportunity for professional development, training & career incentive pay for CPR and EMT Certifications, as well as longevity, shift differential, and competitive paid time off.
How To Apply
Join a team that plays a crucial role in protecting and serving the Shrewsbury community every single day. Help make a difference by applying today!
When applying for this position, a cover letter and resume may be sent via email to Kristina Ordung, Assistant Town Manager for Human Capital, at jobs@shrewsburyma.gov, indicating the position you are applying for in the subject line. The position is open until filled, with initial review of applicants May 19, 2025. #J-18808-Ljbffr
Dispatcher employer: Town of Shrewsbury, Massachusetts
Contact Detail:
Town of Shrewsbury, Massachusetts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatcher
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a dispatcher in a police department. Understanding the nuances of emergency communication and the technology used can give you an edge during interviews.
✨Tip Number 2
Network with current or former dispatchers or law enforcement personnel. They can provide insights into the role and may even offer tips on how to stand out as a candidate.
✨Tip Number 3
Prepare for situational questions that assess your ability to handle high-pressure scenarios. Practising responses to common dispatch situations can help you demonstrate your calmness and decision-making skills.
✨Tip Number 4
Showcase your commitment to community service in your conversations. The Town of Shrewsbury values candidates who are dedicated to serving their community, so be sure to highlight any relevant volunteer work or community involvement.
We think you need these skills to ace Dispatcher
Some tips for your application 🫡
Craft a Strong Cover Letter: Your cover letter should clearly express your interest in the Dispatcher position and highlight your relevant skills. Mention any experience you have in emergency communications or law enforcement support, and explain how your abilities align with the key responsibilities outlined in the job description.
Tailor Your Resume: Make sure your resume is tailored to the Dispatcher role. Emphasise your communication skills, ability to multitask under pressure, and any relevant experience. Use bullet points for clarity and ensure that your resume is formatted as a .PDF, .DOC, or .DOCX file.
Follow Application Instructions: When applying, send your cover letter and resume via email to the specified address. Be sure to include the position title in the subject line of your email to ensure it reaches the right person. Double-check the email for any typos before sending.
Highlight Your Commitment to Community Service: In both your cover letter and resume, emphasise your commitment to community service. The Town of Shrewsbury values candidates who are dedicated to serving their community, so make sure to convey your passion for public safety and community engagement.
How to prepare for a job interview at Town of Shrewsbury, Massachusetts
✨Know the Role
Familiarise yourself with the key responsibilities of a Dispatcher. Understand the importance of receiving and processing emergency calls, and be ready to discuss how your skills align with these tasks.
✨Stay Calm Under Pressure
Demonstrate your ability to remain composed in high-pressure situations. Prepare examples from past experiences where you successfully managed stress or made quick decisions.
✨Highlight Communication Skills
Excellent verbal communication is crucial for this role. Be prepared to showcase your listening skills and how you effectively convey information, both in your responses and through your body language during the interview.
✨Show Commitment to Community Service
Express your dedication to serving the community. Share any relevant experiences that highlight your commitment to public safety and community engagement, as this aligns with the values of the Town of Shrewsbury.
