Town Hall Hotel | Bethnal Green, East London
Permanent, full-time | Two days on / two days off
Bring your hotel experience to a new role you can help shape.
Were introducing a new Duty Manager role at Town Hall Hotel. This is an opportunity to support our Front Office team, deliver thoughtful guest service and help shape how the role develops.
At Town Hall Hotel, we believe in luxury loosened: thoughtful service, individual style and a warm welcome.
The opportunity
Reporting to the General Manager, your main focus will be the Front Office and reception. You will also support other departments when their Heads of Department are absent, helping the hotel run smoothly during your shift. As this is a newly established role, your ideas and experience will matter. Working with the General Manager and department heads, you will help improve daily working practices, team handovers and the guest experience.
What youll do Lead the shift and support Guest Services Shift Leaders with matters they cannot resolve.
Handle guest complaints and service recovery within agreed authority limits.
Welcome VIPs and coordinate special guest requirements.
Support Front Office rotas, shift cover and daily staffing arrangements.
Provide operational support across the hotel when department heads are absent.
Carry out property walkthroughs and safety checks, reporting maintenance and security concerns.
Respond to incidents and coordinate emergency procedures following training.
Keep clear shift records and handovers so outstanding matters are followed up.
What youll bring Experience in hotel management or a senior guest-facing shift leadership role.
A confident, practical approach to resolving complaints and supporting colleagues.
Good communication skills and the ability to write clear handover notes.
A collaborative approach, sound judgement and the confidence to know when to escalate.
First aid and fire safety training, or willingness to complete the required training.
Experience with hotel systems, including PMS and digital guest communication tools, would be an advantage.
Your working pattern You will work rotating 12-hour shifts ona two-days-on / two-days-off rota , including weekends and bank holidays.
What youll enjoy The opportunity to help shape a new role and make a visible contribution.
Monthly service charge and a meal allowance.
Training and development opportunities.
Discounts at Elis and Da Terra.
Preferential hotel rates for you, your friends and family.
Access to Design Hotels and Unlisted Collection rates.
Bright Exchange discounts and an Employee Assistance Programme.
A recommend-a-friend scheme and staff events.
Join our team If you enjoy looking after guests, supporting colleagues and bringing ideas to improve the way things work, we would love to hear from you.
Apply with your CV through Caterer.
Applicants must have the right to work in the UK.
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Duty Manager Hotel in London employer: Town Hall Hotel & Apartments
At Town Hall Hotel, we pride ourselves on being an exceptional employer that values creativity and community. Our vibrant work culture fosters collaboration and innovation, offering employees ample opportunities for personal and professional growth within the unique setting of East London. As part of the Unlisted Collection and a Marriott Bonvoy partner, we provide our team with the benefits of a global brand while maintaining the charm and warmth of independent hospitality.
Contact Details:
Town Hall Hotel & Apartments Recruitment Team
