At a Glance
- Tasks: Lead a team of tradespeople, ensuring high standards and performance across various properties.
- Company: Join a dynamic company focused on quality and teamwork in the Tunbridge Wells and Medway area.
- Benefits: Enjoy a competitive salary, hybrid working, generous leave, and wellness programmes.
- Other info: Opportunities for professional development and a supportive work environment.
- Why this job: Make a real impact by motivating your team and enhancing customer satisfaction.
- Qualifications: Strong leadership and communication skills, with experience in supervising teams essential.
The predicted salary is between 45000 - 45000 £ per year.
Role Summary
As the Supervisor you will lead the team of trades people and sub‑contractors in undertaking the required works to the highest possible standard, covering properties across various locations around the Tunbridge Wells and Medway area. You will motivate, coach and retain our tradespeople and ensure commitment, outstanding workmanship and performance in line with KPI's.
Responsibilities
- Liaise with all operatives in team and scheduler, deal with issues that arise.
- Check and monitor Follow Ons. Approve/decline and ensure process is being followed.
- Review and monitor No Accesses and ensure process has been followed.
- Monitor operative diaries for start/finish times, productivity, ensure working hours are fulfilled.
- Ensure operatives are using PDAs correctly - Photographs and audit notes are being added and that jobs are completed down in real time as and when done.
- Monitor times spent at suppliers and feedback wasted time with schedulers.
- Ensure that any materials required have been ordered, assist where necessary.
- Review vehicle movements on RAMs/Telematics.
- Issue any permits to work as necessary (hot work, ground penetration, electric tool use).
- Report any and all accidents within 24hrs.
- Ensure support is given to Customer Care team in dealing with complaints/disrepair.
- Weekly full review of diary with scheduler and follow up on material orders.
- Carry out a minimum of 2 WIP checks per week with operatives.
- Carry out pre-inspections/surveys as needed.
- Provide feedback from the weekly productivity report.
- Ensure all 240v electrical tools are PAT tested and added to register - 110v 3 monthly, cordless battery chargers annually.
- Carry out vehicle inspections with all operatives in team.
- Carry out access equipment checks and added to register.
- Ensure all operatives have the correct PPE available to them as designated by the company.
- Ensure all operatives have the correct tools as issued and that condition is checked.
- Minimum 10% post inspections on all completed work in the month.
- Undertake Tool box Talks, ensuring attendee lists and discussion points are documented and saved accordingly.
- Ensure Operatives daily, weekly, monthly tasks are being carried out.
- Be initial point of contact for all operatives in your team and their spokesperson.
- Deal with investigations if required for operative and complaint issues.
- Complete all RTWs on day of return following sickness. Communication to be verbal, not texted.
- Manage annual leave requests ensuring that only a minority are off at any one time.
- Review and identification of training needs for operatives in team to include specialisms e.g. PASMA, TETRA etc.
- Conduct monthly 1-2-1 with them and document key items.
- Check they are ok and have healthy conversations about mental health.
- Manage HR issues through to conclusion.
- Provide cover for other supervisors when on annual.
- Authorisation of operative expenses.
- Build relationships with the schedulers and guide/feedback from the operatives.
- Work to understand/develop correct van stock to increase FTF.
- Champion Safeguarding as we can support customers by raising concerns to TCH.
- Disrepair jobs - follow Do's and Don'ts.
- Compliments and complaints to be fed back immediately to operatives.
Qualifications
- City and Guilds to appropriate level - Desirable
- Excellent communication skills - Essential
- Excellent leadership skills - Essential
- Excellent dispute resolution skills - Essential
- Experience of supervising teams - Essential
- Good understanding of building maintenance - Essential
- IT literate - Essential
- Social Housing experience - Desirable
- Experience of PDA's use - Desirable
Behaviours
- 'Can do' attitude - Desirable
- Proactive - Desirable
- Professional approach with high standards - Desirable
Benefits
- Salary: £45,000
- Hours of Work: 42.5
- Contract: Permanent
- Probation Period: 6 months
- Notice Period: 1 month
- Contributory pension scheme 4% to 10% matched contributions
- Hybrid working
- Free onsite car parking
- Life assurance of 4x annual salary (Terms and Conditions apply)
- 30 days annual leave in addition to bank holidays
- Two volunteer days per year
- Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
- Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
- Extensive annual Staff Wellbeing programme
- Enhanced maternity, paternity, and shared parental leave provision
- Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
- Annual flu vaccinations
- Access to an extensive range of corporate discounts on shopping, travel & days out
- Social events, including lunchtime walking, rounders, festive Fridays
- Travel loan
Supervisor employer: Town & Country Housing
As a Supervisor with us, you will thrive in a supportive and dynamic work environment that prioritises employee wellbeing and professional growth. Our commitment to excellence is reflected in our comprehensive benefits package, including a generous salary, hybrid working options, and extensive training opportunities, all while fostering a culture of teamwork and open communication in the beautiful Tunbridge Wells and Medway area.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock interviews with friends or family. This will help you get comfortable talking about your experience and how it relates to the Supervisor role.
✨Tip Number 3
Show off your skills! Bring examples of your past work or achievements to the interview. Whether it's a project you led or a problem you solved, having tangible proof of your capabilities can really impress potential employers.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in supervising teams and managing building maintenance. We want to see how your skills align with the role of Supervisor, so don’t hold back!
Show Off Your Leadership Skills:In your application, emphasise your leadership abilities and any experience you have in motivating and coaching teams. We’re looking for someone who can inspire our tradespeople, so let us know how you’ve done this in the past!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well. We appreciate a well-organised application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Town & Country Housing
✨Know Your Stuff
Make sure you understand the key responsibilities of a Supervisor in building maintenance. Brush up on your knowledge of KPI management, team motivation, and dispute resolution. Being able to discuss these topics confidently will show that you're ready to lead.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you motivated your team and ensured high standards of workmanship. This will demonstrate your capability to manage and inspire others.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with complaints or managing operative schedules. Think through potential scenarios beforehand and have clear, structured responses ready to showcase your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team's dynamics, training opportunities, or how success is measured. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
