At a Glance
- Tasks: Lead a team of tradespeople, ensuring high standards and performance across various properties.
- Company: Join a dynamic company focused on quality and teamwork in the Tunbridge Wells and Medway area.
- Benefits: Enjoy a competitive salary, generous leave, hybrid working, and a range of employee perks.
- Other info: Be part of a supportive environment that values mental health and professional development.
- Why this job: Make a real impact by motivating your team and delivering outstanding workmanship.
- Qualifications: Strong leadership and communication skills, with experience in supervising teams essential.
The predicted salary is between 45000 - 45000 £ per year.
As the Supervisor, you will lead the team of tradespeople and sub-contractors in undertaking the required works to the highest possible standard, covering properties across various locations around the Tunbridge Wells and Medway area. You will motivate, coach and retain our tradespeople and ensure commitment, outstanding workmanship and performance in line with KPI's.
Responsibilities:
- Liaise with all operatives in the team and scheduler, deal with issues that arise.
- Check and monitor Follow Ons. Approve/decline and ensure process is being followed.
- Review and monitor No Accesses and ensure process has been followed.
- Monitor operative diaries for start/finish times, productivity, ensure working hours are fulfilled.
- Ensure operatives are using PDAs correctly - Photographs and audit notes are being added and that jobs are completed down in real time as and when done.
- Monitor times spent at suppliers and feedback wasted time with schedulers.
- Ensure that any materials required have been ordered, assist where necessary.
- Review vehicle movements on RAMs/Telematics.
- Issue any permits to work as necessary (hot work, ground penetration, electric tool use).
- Report any and all accidents within 24hrs.
- Ensure support is given to Customer Care team in dealing with complaints/disrepair.
- Weekly full review of diary with scheduler and follow up on material orders.
- Carry out a minimum of 2 WIP checks per week with operatives.
- Carry out pre-inspections/surveys as needed.
- Provide feedback from the weekly productivity report.
- Ensure all 240v electrical tools are PAT tested and added to register - 110v 3 monthly, cordless battery chargers annually.
- Carry out vehicle inspections with all operatives in the team.
- Carry out access equipment checks and added to register.
- Ensure all operatives have the correct PPE available to them as designated by the company.
- Ensure all operatives have the correct tools as issued and that condition is checked.
- Minimum 10% post inspections on all completed work in the month.
- Undertake Tool box Talks, ensuring attendee lists and discussion points are documented and saved accordingly.
- Ensure Operatives daily, weekly, monthly tasks are being carried out.
- Be initial point of contact for all operatives in your team and their spokesperson.
- Deal with investigations if required for operative and complaint issues.
- Complete all RTWs on day of return following sickness. Communication to be verbal, not texted.
- Manage annual leave requests ensuring that only a minority are off at any one time.
- Review and identification of training needs for operatives in team to include specialisms e.g. PASMA, TETRA etc.
- Conduct monthly 1-2-1 with them and document key items. Check they are ok and have healthy conversations about mental health.
- Manage HR issues through to conclusion.
- Provide cover for other supervisors when on annual leave.
- Authorisation of operative expenses.
- Build relationships with the schedulers and guide/feedback from the operatives.
- Work to understand/develop correct van stock to increase FTF.
- Champion Safeguarding as we can support customers by raising concerns to TCH.
- Disrepair jobs - follow Do's and Don'ts.
- Compliments and complaints to be fed back immediately to operatives.
Qualifications:
- City and Guilds to appropriate level - Desirable
- Excellent communication skills - Essential
- Excellent leadership skills - Essential
- Excellent dispute resolution skills - Essential
- Experience of supervising teams - Essential
- Good understanding of building maintenance - Essential
- IT literate - Essential
- Social Housing experience - Desirable
- Experience of PDA's use - Desirable
Behaviours:
- 'Can do' attitude - Desirable
- Proactive - Desirable
- Professional approach with high standards - Desirable
Benefits:
- Salary: £45,000
- Hours of Work: 42.5
- Contract: Permanent
- Probation Period: 6 months
- Notice Period: 1 month
- Contributory pension scheme 4% to 10% matched contributions
- Hybrid working
- Free onsite car parking
- Life assurance of 4x annual salary (Terms and Conditions apply)
- 30 days annual leave in addition to bank holidays
- Two volunteer days per year
- Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
- Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
- Extensive annual Staff Wellbeing programme
- Enhanced maternity, paternity, and shared parental leave provision
- Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
- Annual flu vaccinations
- Access to an extensive range of corporate discounts on shopping, travel & days out
- Social events, including lunchtime walking, rounders, festive Fridays
- Travel loan
Supervisor in Royal Tunbridge Wells employer: Town & Country Housing
As a Supervisor with us, you will thrive in a supportive and dynamic work environment that prioritises employee wellbeing and professional growth. Our commitment to excellence is reflected in our comprehensive benefits package, including a contributory pension scheme, generous annual leave, and access to an extensive range of corporate discounts. Join us in the Tunbridge Wells and Medway area, where your leadership will inspire a dedicated team while enjoying a culture that values collaboration, innovation, and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging on their values and how they operate. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your leadership skills! As a Supervisor, you'll need to demonstrate your ability to motivate and manage a team. Think of examples from your past experiences where you've successfully led a group and be ready to share them.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Supervisor in Royal Tunbridge Wells
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in supervising teams and building maintenance. We want to see how your skills align with the role of Supervisor, so don’t hold back!
Show Off Your Leadership Skills:In your application, emphasise your leadership abilities and any experience you have in motivating and coaching teams. We’re looking for someone who can inspire others, so share examples that showcase your 'can do' attitude.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Town & Country Housing
✨Know Your Stuff
Make sure you understand the role of a Supervisor inside out. Familiarise yourself with the responsibilities listed in the job description, especially around team management and KPI monitoring. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved disputes. Highlight your communication skills and how you've motivated others to achieve high standards. This is crucial for a Supervisor role, so be ready to discuss specific situations.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might encounter as a Supervisor, such as managing complaints or ensuring compliance with safety regulations, and prepare your responses accordingly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team's dynamics, the company's approach to training and development, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
