At a Glance
- Tasks: Lead and motivate a team of tradespeople to deliver top-notch work across various properties.
- Company: Join a dynamic organisation focused on quality and teamwork in the housing sector.
- Benefits: Enjoy a competitive salary, hybrid working, generous leave, and wellness programmes.
- Other info: Flexible benefits and social events to keep you engaged and connected.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in supervising teams and excellent communication skills are essential.
The predicted salary is between 45000 - 45000 £ per year.
As the Supervisor you will lead the team of trades people and sub‑contractors in undertaking the required works to the highest possible standard, covering properties across various locations around the Tunbridge Wells and Medway area. You will motivate, coach and retain our tradespeople and ensure commitment, outstanding workmanship and performance in line with KPI's.
Responsibilities
- Liaise with all operatives in team and scheduler, deal with issues that arise.
- Check and monitor Follow Ons. Approve/decline and ensure process is being followed.
- Review and monitor No Accesses and ensure process has been followed.
- Monitor operative diaries for start/finish times, productivity, ensure working hours are fulfilled.
- Ensure operatives are using PDAs correctly - Photographs and audit notes are being added and that jobs are completed down in real time as and when done.
- Monitor times spent at suppliers and feedback wasted time with schedulers.
- Ensure that any materials required have been ordered, assist where necessary.
- Review vehicle movements on RAMs/Telematics.
- Issue any permits to work as necessary (hot work, ground penetration, electric tool use).
- Report any and all accidents within 24hrs.
- Ensure support is given to Customer Care team in dealing with complaints/disrepair.
- Weekly full review of diary with scheduler and follow up on material orders.
- Carry out a minimum of 2 WIP checks per week with operatives.
- Carry out pre-inspections/surveys as needed.
- Provide feedback from the weekly productivity report.
- Ensure all 240v electrical tools are PAT tested and added to register - 110v 3 monthly, cordless battery chargers annually.
- Carry out vehicle inspections with all operatives in team.
- Carry out access equipment checks and added to register.
- Ensure all operatives have the correct PPE available to them as designated by the company.
- Ensure all operatives have the correct tools as issued and that condition is checked.
- Minimum 10% post inspections on all completed work in the month.
- Undertake Tool box Talks, ensuring attendee lists and discussion points are documented and saved accordingly.
- Ensure Operatives daily, weekly, monthly tasks are being carried out.
- Be initial point of contact for all operatives in your team and their spokesperson.
- Deal with investigations if required for operative and complaint issues.
- Complete all RTWs on day of return following sickness. Communication to be verbal, not texted.
- Manage annual leave requests ensuring that only a minority are off at any one time.
- Review and identification of training needs for operatives in team to include specialisms e.g. PASMA, TETRA etc.
- Conduct monthly 1-2-1 with them and document key items. Check they are ok and have healthy conversations about mental health.
- Manage HR issues through to conclusion.
- Provide cover for other supervisors when on annual.
- Authorisation of operative expenses.
- Build relationships with the schedulers and guide/feedback from the operatives.
- Work to understand/develop correct van stock to increase FTF.
- Champion Safeguarding as we can support customers by raising concerns to TCH.
- Disrepair jobs - follow Do's and Don'ts.
- Compliments and complaints to be fed back immediately to operatives.
Qualifications
- City and Guilds to appropriate level - Desirable
- Excellent communication skills - Essential
- Excellent leadership skills - Essential
- Excellent dispute resolution skills - Essential
- Experience of supervising teams - Essential
- Good understanding of building maintenance - Essential
- IT literate - Essential
- Social Housing experience - Desirable
- Experience of PDA's use - Desirable
Behaviours
- 'Can do' attitude - Desirable
- Proactive - Desirable
- Professional approach with high standards - Desirable
Benefits
- Salary: £45,000
- Hours of Work: 42.5
- Contract: Permanent
- Probation Period: 6 months
- Notice Period: 1 month
- Contributory pension scheme 4% to 10% matched contributions
- Hybrid working
- Free onsite car parking
- Life assurance of 4x annual salary (Terms and Conditions apply)
- 30 days annual leave in addition to bank holidays
- Two volunteer days per year
- Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
- Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
- Extensive annual Staff Wellbeing programme
- Enhanced maternity, paternity, and shared parental leave provision
- Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
- Annual flu vaccinations
- Access to an extensive range of corporate discounts on shopping, travel & days out
- Social events, including lunchtime walking, rounders, festive Fridays
- Travel loan
Senior Trades Supervisor – Hybrid Role in Royal Tunbridge Wells employer: Town & Country Housing
As a Senior Trades Supervisor, you will thrive in a supportive and dynamic work environment that prioritises employee wellbeing and professional growth. With a competitive salary, hybrid working options, and a comprehensive benefits package including generous annual leave and a contributory pension scheme, our company fosters a culture of collaboration and excellence. Join us in the Tunbridge Wells and Medway area, where your leadership will inspire a dedicated team while enjoying unique perks like corporate discounts and social events.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Trades Supervisor – Hybrid Role in Royal Tunbridge Wells
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Senior Trades Supervisor role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Think about how your experience aligns with their needs, especially around leadership and team management. We want to see you shine, so practice answering common questions and have some examples ready that showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and reinforce your interest in the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Trades Supervisor – Hybrid Role in Royal Tunbridge Wells
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in supervising teams and managing tradespeople. We want to see how your skills align with the role of Senior Trades Supervisor, so don’t hold back!
Show Off Your Leadership Skills:In your application, emphasise your leadership abilities and any experience you have in motivating and coaching teams. We’re looking for someone who can inspire others, so share examples that showcase your 'can do' attitude!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Town & Country Housing
✨Know Your Stuff
Make sure you brush up on your knowledge of building maintenance and the specific responsibilities of a Senior Trades Supervisor. Familiarise yourself with the key performance indicators (KPIs) mentioned in the job description, as well as any relevant regulations or standards.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your leadership abilities. Think about times when you've motivated a team, resolved disputes, or managed HR issues. Be ready to discuss how you can foster a positive work environment and support your tradespeople.
✨Communication is Key
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly. Be prepared to discuss how you would handle customer complaints and ensure effective communication within your team and with schedulers.
✨Be Proactive and Solution-Oriented
During the interview, highlight your proactive approach to problem-solving. Share examples of how you've identified training needs or improved processes in previous roles. This will show that you're not just reactive but also forward-thinking, which is crucial for a supervisory position.
