Business administrator in Royal Tunbridge Wells

You will provide administrative support to the Company Secretary and to the Personal Assistant to the Managing Director. You will assist with day-to-day administrative tasks and data protection support whilst providing excellent customer service, contributing to the overall productivity of the Managing Directors Department.

Provide administrative support to members of the Directorate including diary management, meeting coordination, travel arrangements and email monitoring. Scheduling meetings, preparing agendas, assisting with the preparation of reports/presentations and publication of meeting reports. To liaise with Board Members and the wider Peabody Group Executives in a professional and timely manner.

Assist with the timely responses to Data Subject Access Requests, co-ordinating the data collection, undertaking redactions and liaising with third parties where necessary. Timely management of responding to complaints within the remit of the Directorate. This will include external and residents' complaints and enquiries from Members of Parliament.

Administering the legal signing and sealing process ensuring that approvals and deed executions are undertaken in accordance with the TCH financial regulations and delegations. Assisting with the preparation and facilitation of internal and external events such as staff briefing sessions, staff conferences and board away days.

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.

Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively.

Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.

Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.

Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

The Level 3 Business Admin apprenticeship is a gateway to further career opportunities, such as administration, management or senior support roles. Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship. You will complete a variety of induction training to settle you in and then begin your Level 3 Business Administration Apprenticeship. If there is a need for you to complete English and/or maths at Level 2 Functional Skills, this will form part of your apprenticeship programme.

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills required: Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative.

We provide more than 13,000 affordable homes in local authority areas across Kent, Surrey and Sussex. Over the years we have invested heavily in our homes, and continue to do so as part of the Peabody Group. In addition to general needs homes, we offer a wide range of housing, including key worker, shared ownership and specialist accommodation. Our residents are our number one priority, which is why our main strategic purpose is to help people flourish. We do this by providing great homes and services, by making a positive difference to the communities we serve and by providing an inclusive and inspiring place to work.