At a Glance
- Tasks: Advertise properties, manage tenancies, and support customers through the lettings process.
- Company: Join a supportive team at Town and Country Housing, committed to kindness and diversity.
- Benefits: Enjoy a competitive salary, generous leave, and flexible benefits tailored for you.
- Other info: Hybrid role with excellent growth opportunities and a commitment to inclusivity.
- Why this job: Make a real difference in people's lives while developing your career in lettings.
- Qualifications: Experience in lettings, strong communication skills, and a proactive approach are essential.
The predicted salary is between 33750 - 41250 £ per year.
- What You Will Need
- Experience working within the private rental, lettings or estate agency sector.
- A strong understanding of tenancy management and the wider housing environment.
- Excellent communication and relationship-building skills.
- The ability to work independently, use initiative and make sound decisions.
- Strong organisational skills with the ability to manage competing priorities.
- A proactive and customer-focused approach to problem solving.
- Good knowledge of housing and lettings legislation.
- A full UK driving licence and the ability to travel as required.
What You Will Do
- Advertise and market available properties, arrange viewings and support customers through the lettings process.
- Manage tenancy administration, including tenancy agreements, inventories and related documentation.
- Monitor rent accounts, manage arrears cases and take appropriate action where required.
- Conduct property inspections and coordinate void works with contractors and maintenance providers.
- Liaise with tenants, letting agents, solicitors, utility providers and other external partners to achieve positive outcomes.
- Support customer service improvement initiatives and contribute to the growth and development of the service.
- Monitor performance, maintain accurate records and ensure compliance with relevant legislation and procedures.
What we offer
- Contributory pension scheme up to 10% matched contributions
- Life assurance of 4x annual salary (Terms and Conditions apply)
- 30 days annual leave in addition to bank holidays
- Two volunteer days per year
- 24/7 digital GP service and counselling helpline (including face-to-face sessions)
- Free annual eye test voucher and contribution towards glasses
- Enhanced maternity, paternity, and shared parental leave provision
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- Annual flu vaccinations
- Please read before applying
You must have the right to work in the UK; we are unable to provide a visa sponsorship.
We reserve the right to close this advert early if we recieve a high volume of suitable applications.
This is a full time position working 35 hours a week, covering Kent, Sussex & Surrey.
When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
We believe in creating a workplace where everyone feels supported, included and empowered.
This is a hybrid role where we expect all staff to come into their base office 2 days a week (everyday during induction which could be up to 3 months)
Interviews are being held in person on 13th October.
As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies.
We will make reasonable adjustments where required throughout the recruitment process.
Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.
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Private Lettings Officer employer: Town & Country Housing
At Town and Country Housing, we pride ourselves on being an exceptional employer that values kindness, diversity, and innovation. Our supportive work culture fosters employee growth through comprehensive benefits, including a generous pension scheme, flexible working arrangements, and access to health services, ensuring that our team feels empowered and valued. Join us in a role where your contributions directly impact the success of our organisation while enjoying a fulfilling work-life balance in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Private Lettings Officer
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Town & Country Housing.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Town & Country Housing? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Town & Country Housing's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Private Lettings Officer
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Private Lettings Officer role at Town & Country Housing, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Town & Country Housing
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Town & Country Housing operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Town & Country Housing. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Town & Country Housing.
