At a Glance
- Tasks: Support residents and improve neighbourhoods through effective housing management and community engagement.
- Company: Join a values-driven team at Town and Country Housing, committed to kindness and diversity.
- Benefits: Enjoy 30 days leave, flexible benefits, and a contributory pension scheme.
- Other info: Hybrid role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 31500 - 38500 £ per year.
We're looking for a proactive and customer-focused Neighbourhood Housing Officer to help create safe, thriving neighbourhoods for our residents.
Working as part of our Neighbourhood Services team, you'll play a key role in delivering an excellent housing management service, supporting tenancy sustainment, estate management, resident engagement, and the resolution of low-level anti-social behaviour.
This is a varied and rewarding role where you'll be visible within the community, building positive relationships with residents, partners, and local agencies while helping to improve the places our customers call home.
What you'll be doing
As a Neighbourhood Housing Officer, you'll provide a responsive and effective housing management service across your designated patch, supporting residents throughout their tenancy journey.
You'll manage day-to-day tenancy and estate matters, respond to low-level anti-social behaviour concerns, conduct new tenancy sign-ups, and work closely with colleagues and external agencies to ensure tenancy conditions are maintained and residents receive the support they need.
You'll regularly visit estates, identify environmental and health and safety issues, contribute to neighbourhood improvement initiatives, and support resident engagement activities.
Alongside this, you'll maintain accurate records, use housing management systems effectively, and help ensure services are delivered efficiently and in line with organisational policies and regulatory requirements.
- Job details
- This is a hybrid role where we expect all staff to come into their base office 2 days a week (everyday during induction which could be up to 3 months)
- A full driving licence and access to a vehicle are essential for this role.
- We're looking for someone with excellent communication and customer service skills who can build strong relationships with residents, colleagues, and partner organisations.
You'll be able to work independently, manage a varied workload, and use your initiative to resolve issues effectively.
- Strong IT skills and the ability to maintain accurate records are essential, along with resilience and confidence when dealing with challenging situations.
- Experience in social housing, tenancy management, or anti-social behaviour casework would be advantageous, as would a relevant CIH qualification or a willingness to work towards one.
- Most importantly, you'll be committed to delivering high-quality services, promoting equality, diversity and inclusion, demonstrating safeguarding awareness, and making a positive difference to our communities.
- Why join us
When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
We believe in creating a workplace where everyone feels supported, included and empowered.
What we offer
- Contributory pension scheme up to 10% matched contributions
- Life assurance of 4x annual salary (Terms and Conditions apply)
- 30 days annual leave in addition to bank holidays
- Two volunteer days per year
- 24/7 digital GP service and counselling helpline (including face-to-face sessions)
- Free annual eye test voucher and contribution towards glasses
- Enhanced maternity, paternity, and shared parental leave provision
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- Annual flu vaccinations
- #J-18808-Ljbffr
Neighbourhood Housing Officer employer: Town & Country Housing
At Town and Country Housing, we pride ourselves on being an excellent employer that fosters a supportive and inclusive work environment. As a Neighbourhood Housing Officer, you'll not only have the opportunity to make a meaningful impact in our communities but also benefit from a comprehensive range of perks, including a generous pension scheme, flexible working arrangements, and a commitment to employee well-being through initiatives like our 24/7 digital GP service. Join us in a role where your contributions are valued, and you can grow alongside a team that embodies our core values of kindness, diversity, and collaboration.
