At a Glance
- Tasks: Support older residents to live independently and manage housing services.
- Company: Join a compassionate team at Town & Country Housing.
- Benefits: Enjoy 30 days leave, flexible benefits, and a contributory pension scheme.
- Other info: Hybrid role with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in the lives of vulnerable individuals.
- Qualifications: Strong communication skills and experience in housing management preferred.
We're looking for a compassionate and customer-focused Independent Living Housing Officer to join our team. This rewarding role focuses on supporting older and vulnerable residents to live independently within our specialist housing schemes and general needs accommodation. Working closely with residents, colleagues and partner agencies, you'll help create safe, welcoming and well-managed communities while delivering a high-quality housing management service that promotes wellbeing, independence and customer satisfaction.
As an Independent Living Housing Officer, you'll be responsible for delivering a responsive and person-centred housing management service to older residents across a portfolio of specialist housing schemes. You'll carry out daily wellbeing calls, complete home visits, support tenancy sustainment, manage low-level anti-social behaviour and tenancy breaches, and work alongside external agencies to meet residents' individual needs. You'll undertake scheme and estate inspections, monitor health and safety compliance, oversee communal facilities and contractor services, manage void properties, and support the efficient letting of homes. You'll also play an active role in resident engagement by facilitating meetings, encouraging involvement, and promoting a strong sense of community within our schemes. Maintaining accurate records, identifying safeguarding concerns, and ensuring high standards of cleanliness, security and maintenance will be key parts of the role.
We're looking for someone with excellent communication and interpersonal skills who is passionate about supporting older people and delivering exceptional customer service. You'll have the ability to build positive relationships with residents, colleagues and partner agencies while managing a varied workload with confidence and professionalism. Experience in housing management, tenancy management, safeguarding, anti-social behaviour, or working with vulnerable individuals will be highly beneficial. You'll be comfortable using a range of IT systems, maintaining accurate records, and handling sensitive situations with empathy and discretion. A proactive approach, strong problem-solving skills, good organisational ability and a commitment to promoting independence and wellbeing are essential. You'll also need the flexibility to support colleagues across schemes and maintain high standards of service delivery in a dynamic environment.
When you join Town & Country Housing, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.
What we offer:
- Contributory pension scheme up to 10% matched contributions
- Life assurance of 4x annual salary (Terms and Conditions apply)
- 30 days annual leave in addition to bank holidays
- Two volunteer days per year
- 24/7 digital GP service and counselling helpline (including face-to-face sessions)
- Free annual eye test voucher and contribution towards glasses
- Enhanced maternity, paternity, and shared parental leave provision
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- Annual flu vaccinations
You must have the right to work in the UK; we are unable to provide a visa sponsorship. We reserve the right to close this advert early if we receive a high volume of suitable applications. This is a hybrid role where we expect all staff to come into their base office 2 days a week (everyday during induction which could be up to 3 months). A DBS check is required for this role. As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.
Independent Living Housing Officer employer: Town & Country Housing
Town & Country Housing is an excellent employer that values its employees by providing a supportive work culture and opportunities for professional growth. With a focus on delivering high-quality maintenance services, the company fosters a collaborative environment where skilled tradespeople can thrive while making a meaningful impact in the community. Additionally, employees benefit from a full van and fuel card, ensuring they have the tools needed to succeed in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Independent Living Housing Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Town & Country Housing.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Town & Country Housing!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Town & Country Housing, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Town & Country Housing or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Independent Living Housing Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Town & Country Housing:Before hitting send, make sure to tailor your application specifically to Town & Country Housing! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Town & Country Housing
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
