Repairs and Voids Administrator Apprentice in Epsom

Our vacancy

What you’ll be doing:

• To schedule jobs for Operative to ensure that a suitably qualified operative is scheduled to every repair or inspection.
• To undertake such follow up work as required on behalf of the Operative by procedure or instruction to ensure a satisfactory conclusion to the appointment.
• Be dedicated to ensuring that the organisations customers receive an excellent standard of service.

During your apprenticeship you will:

• Dedicate at least 20% of your working hours to training or studying by attending training sessions, workshops, and meetings to gain essential knowledge in the field.
• Participate in off and on-the-job training to apply your learning in real-world scenarios, enhancing your practical skills and understanding.
• Complete assignments, assessments, and coursework to fulfil the programme's requirements.
• Engage in 1:1 sessions and performance reviews, providing valuable insights for personal growth and skill development.
• Receive mentoring and support from experienced professionals, offering guidance to help you succeed.
• Have opportunities for career development within the company, exploring potential growth and advancement.
• Complete a final end point assessment to demonstrate your knowledge, skills, and competence at the end of your apprenticeship.

If you have not yet achieved a Level 2 in Functional Skills in maths and English (or equivalent, such as GCSEs at grades A-C/9-4), you will also be required to complete these qualifications during your apprenticeship.

When you join Town and Country Housing, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.

What we offer:

• Contributory pension scheme up to 10% matched contributions
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible benefits scheme, including family friendly benefits and access to a discount portal

Please read before applying:

• You must have the right to work in the UK; we are unable to provide a visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.

Eligibility Criteria:

• To be eligible for apprenticeship funding you must meet the following eligibility criteria:
• You must have been a resident in the UK, or EEA, Switzerland, or Gibraltar if you are an EEA national with pre-settled status in the EUSS, for at least the previous three years (you will be asked to provide evidence of this).
• You must not hold a qualification at the same level or higher in the same subject.
• You will need to be 18 or older at the start of the apprenticeship.

If you are unsure whether you meet the eligibility criteria or you have questions about the role please contact recruitment@tch.org.uk and one of the team will be happy to discuss your application with you.

Interviews will be taking place in person on Tuesday 18 August 2026.

As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know how we can offer support to enable them to participate fully.