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- Tasks: Lead and coach a team of Customer Service Advisors to deliver exceptional service.
- Company: Join a dynamic team focused on customer satisfaction and excellence.
- Benefits: Competitive salary, permanent contract, and supportive work environment.
- Why this job: Become a recognised expert in customer service and make a real difference.
- Qualifications: Experience in customer service and strong leadership skills.
- Other info: Opportunity for career growth in a vibrant workplace.
The predicted salary is between 30970 - 30970 £ per year.
Role Summary:
- To support the development of the Customer Service Advisors including coaching and on the job assistance of the team.
- To ensure that key performance indicators, operational processes and recognised customer service excellence is being adhered to whilst providing specific support to team members.
- The Senior Customer Service Advisor should be a ‘recognised expert’ for the delivery of a customer centric service to our customers.
Location: Monson House, Tunbridge Wells
Salary: £30,970
Hours of work: 35
Contract: Permanent
Senior Customer Service & Repairs Advisor in Royal Tunbridge Wells employer: Town & Country Housing Group
Contact Detail:
Town & Country Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service & Repairs Advisor in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging on their values and mission. This way, you can tailor your responses to show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples of how you've excelled in customer service roles before. Highlighting your achievements will help you stand out as a ‘recognised expert’ in the field.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Senior Customer Service & Repairs Advisor in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Expertise: Make sure to highlight your experience in customer service and any coaching roles you've had. We want to see how you can bring your expertise to our team and help develop others!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key skills and responsibilities mentioned in the job description. It shows us you’re genuinely interested.
Be Personable: We love a friendly tone! When writing your application, let your personality shine through. Show us that you’re not just a great advisor but also someone who can connect with customers and colleagues alike.
Apply Through Our Website: Remember to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Town & Country Housing Group
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and best practices. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to ensure customer satisfaction.
✨Show Off Your Coaching Skills
Since the role involves supporting and coaching other advisors, think of examples where you've successfully trained or mentored someone. Highlight your ability to develop others and improve team performance.
✨Familiarise Yourself with KPIs
Understand the key performance indicators relevant to customer service. Be prepared to talk about how you’ve met or exceeded these metrics in previous roles, and how you plan to maintain high standards in this new position.
✨Demonstrate a Customer-Centric Mindset
Prepare to share specific instances where you went above and beyond for a customer. This will show that you truly understand the importance of delivering exceptional service and can inspire your team to do the same.