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- Tasks: Be the friendly voice helping tenants with their repair needs.
- Company: Join a supportive team at Town & Country Housing.
- Benefits: Flexible hours, competitive pay, and a chance to make a difference.
- Why this job: Help improve living conditions for thousands while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunity for career growth in a community-focused organisation.
The predicted salary is between 28800 - 43200 £ per year.
Role Summary: TCH Repairs provides a repair service to over 10,000 tenants of Town & Country Housing. Your role is to be their first point of contact when they raise a repair, answering calls to the repair helpdesk.
Repairs Service Advisor in Royal Tunbridge Wells employer: Town & Country Housing Group
Contact Detail:
Town & Country Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Service Advisor in Royal Tunbridge Wells
✨Tip Number 1
Make sure you know the ins and outs of the repairs service. Familiarise yourself with common issues tenants face so you can provide quick and effective solutions when you get that call.
✨Tip Number 2
Practice your communication skills! Being the first point of contact means you need to be clear, friendly, and efficient. Role-play with a friend or family member to get comfortable handling different scenarios.
✨Tip Number 3
Show your enthusiasm for helping others. When you’re on the phone, let your passion for customer service shine through. It’ll make a huge difference in how tenants perceive the help they’re getting.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application come through directly, so make sure you hit that 'Apply Now' button and show us why you’d be a great fit for the Repairs Service Advisor role.
We think you need these skills to ace Repairs Service Advisor in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Customer Service Skills: As a Repairs Service Advisor, you'll be the first point of contact for tenants. Make sure to highlight any previous experience in customer service or similar roles in your application. We want to see how you can bring your skills to our team!
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and experiences.
Tailor Your Application: Take a moment to read through the job description carefully and tailor your application to match. We love seeing candidates who take the time to connect their skills with what we’re looking for at TCH Repairs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Town & Country Housing Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Repairs Service Advisor does. Familiarise yourself with the types of repairs you might be dealing with and the common issues tenants face. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
As a first point of contact, you'll need to listen carefully to tenants' concerns. During the interview, practice active listening by summarising what the interviewer says before responding. This demonstrates your communication skills and shows that you value their input.
✨Show Empathy and Problem-Solving Skills
In this role, you'll often deal with tenants who may be stressed or frustrated. Prepare examples from your past experiences where you've successfully resolved issues or provided support. Highlighting your empathy and problem-solving abilities will set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of repairs most commonly reported, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.