At a Glance
- Tasks: Coordinate property compliance and manage customer communications for Awaab's Law enquiries.
- Company: Join a supportive team at Town and Country Housing, committed to kindness and diversity.
- Benefits: Enjoy a competitive salary, generous leave, pension scheme, and flexible benefits.
- Other info: Hybrid role with excellent career growth and a commitment to inclusivity.
- Why this job: Make a real difference in residents' lives while ensuring safe, well-maintained homes.
- Qualifications: Strong admin skills, customer service experience, and proficiency in Microsoft Office required.
We are looking for a proactive and organised Property Compliance Coordinator to join our Contracts and Compliance Team. This is a pivotal role supporting our response to Awaab’s Law enquiries, helping ensure residents receive timely, high-quality service while maintaining compliance with legislative requirements. As a key point of contact for residents, colleagues and contractors, you will play an important role in helping us deliver safe, well-maintained homes and an excellent customer experience.
What You’ll Need
You’ll have strong administrative experience, excellent organisational skills and a genuine commitment to customer service. We are looking for someone with confident communication skills who can manage a varied workload, build positive relationships with residents and colleagues, and maintain accurate records. A good standard of education, including GCSE English and Maths, along with experience using Microsoft Office applications, is essential. Experience handling customer enquiries, complaints, reports or compliance-related administration would be advantageous.
What You’ll Do
In this varied role, you’ll be the first point of contact for Awaab’s Law enquiries, coordinating customer communications, managing diaries and appointments, processing reports, and ensuring key actions are completed within required timescales. You’ll support the wider Contracts and Compliance Team by maintaining accurate records, monitoring ongoing cases, liaising with contractors and stakeholders, and assisting with audits and performance reporting. Through your attention to detail and customer-focused approach, you’ll help ensure compliance standards are met while delivering a responsive and professional service to residents.
Why join us
When you join Town and Country Housing, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.
What we offer
- Annual Salary £29,342
- Contributory pension scheme up to 10% matched contributions
- Life assurance of 4x annual salary (Terms and Conditions apply)
- 30 days annual leave in addition to bank holidays
- Two volunteer days per year
- 24/7 digital GP service and counselling helpline (including face-to-face sessions)
- Free annual eye test voucher and contribution towards glasses
- Enhanced maternity, paternity, and shared parental leave provision
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- Annual flu vaccinations
Please read before applying:
- You must have the right to work in the UK; we are unable to provide a visa sponsorship.
- We reserve the right to close this advert early if we receive a high volume of suitable applications.
- This is a hybrid role where we expect all staff to come into their base office 2 days a week (everyday during induction which could be up to 3 months).
If this sounds like the perfect opportunity for you, we’d love to hear from you. Click 'Apply Now' to complete our online application process and provide details of your skills, experience, and achievements. We look forward to learning more about what you can bring to Town & Country Housing.
As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.
Interviews will be taking place in person 23rd October.
Property Compliance Coordinator in Royal Tunbridge Wells employer: Town & Country Housing Group
As a Housing Support Worker with us, you'll join a dedicated team that values compassion and teamwork in a supportive work culture. We offer flexible casual hours, competitive pay, and opportunities for personal and professional growth, all while making a meaningful impact in the lives of vulnerable residents in our community.
Contact Details:
Town & Country Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Compliance Coordinator in Royal Tunbridge Wells
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Town & Country Housing Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Town & Country Housing Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Property Compliance Coordinator in Royal Tunbridge Wells
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Town & Country Housing Group:Your cover letter is your chance to shine! Tell us why you want to work at Town & Country Housing Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Town & Country Housing Group!
How to prepare for a job interview at Town & Country Housing Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
