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- Tasks: Respond to estate service issues and ensure communal areas are safe and clean.
- Company: Join a community-focused organisation dedicated to improving living standards.
- Benefits: Gain valuable experience, develop skills, and contribute to your community.
- Why this job: Make a real difference in residents' lives while enhancing your problem-solving skills.
- Qualifications: Strong communication skills and a proactive attitude towards community service.
- Other info: Opportunity for personal growth and career advancement in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Role Specific Responsibilities
- To ensure a prompt customer focused response to estate service issues raised by residents.
- To attend estate walkabouts and resident meetings as required.
- To recognise safeguarding, anti-social behaviour and other tenancy concerns and report to the relevant TCH manager.
- To attend monthly meetings and walkabouts with the contractors to ensure provision of good service and resolution of issues.
- To programme resident door entry fobs.
- Check windows in the communal areas can be shut, and that glazing is intact.
- Inspect communal areas for any damage, vandalism, or graffiti and to ensure cleanliness is maintained to the required standards and report all repair issues to relevant contractors.
- To be aware of TCH tenancy standards and report anti-social behaviour, incidents of nuisance, abandonment, or other breaches of tenancy conditions to the Area Estate Services Manager.
- Liaise with the Neighbourhood Housing Managers to identify improvements to the estates.
- Ensure that communal areas are free of combustible materials and obstructions, and that there are no electrical or trip and fall hazards present on the site. To tape off or secure areas that need immediate action and are within the post holder’s capabilities.
- To check and read meters, adjust time switches, and provide any other similar services, as required.
- To visually inspect all communal areas – including roofs, elevations, stairwells, garage sites etc. Record and report to the appropriate contractor with a record kept of the same.
- Carry out any minor repairs such as adjusting of door closures, or refixing loose or missing items, refixing signs, installing cigarette bins etc. as directed by the line manager within the scope of your capabilities.
- To inspect refuse areas ensuring they are tidy, reporting bulk clearance or major cleaning requirements to the relevant contractor; to remove inflammable or combustible materials to a place of safety – only when safe to do so and removed and disposed of in an appropriate manner.
- To inspect and ensure that refuse bin wheels, lids and handles are in a safe and effective condition making adjustments where possible, and where contractor repairs are required to report to the appropriate party.
- Assess general cleanliness and condition of site and advise the Area Estate Services Manager.
- Liaise with block champions/representatives, and where relevant to remedy any dangerous or minor issues and report other contractual matters to the appropriate party.
- To check that car park gulleys, drains and traps are clear of refuse and report issues.
Estate Contract Officer in Royal Tunbridge Wells employer: Town & Country Housing Group
Contact Detail:
Town & Country Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Contract Officer in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions related to estate management and customer service. The more you practice, the more confident you'll feel when it’s your turn to shine.
✨Tip Number 3
Show off your skills! During the interview, be ready to share specific examples of how you've handled similar responsibilities in the past. Whether it's dealing with anti-social behaviour or ensuring cleanliness, real-life stories can make a big impact.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Estate Contract Officer in Royal Tunbridge Wells
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the role of Estate Contract Officer. We want to see how you can tackle estate service issues and engage with residents effectively.
Showcase Your Communication Skills: Since this role involves liaising with residents and contractors, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to show us you can handle discussions and meetings like a pro.
Highlight Relevant Experience: If you've got experience in estate management or dealing with tenancy issues, make sure to shout about it! We love seeing candidates who have hands-on experience that aligns with our needs.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Estate Contract Officer position. We can't wait to hear from you!
How to prepare for a job interview at Town & Country Housing Group
✨Know Your Role
Make sure you thoroughly understand the responsibilities of an Estate Contract Officer. Familiarise yourself with the specific tasks mentioned in the job description, like inspecting communal areas and liaising with contractors. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with residents and contractors, be prepared to discuss your communication style. Think of examples where you've effectively resolved issues or improved service delivery. This will highlight your customer-focused approach, which is crucial for the position.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, such as dealing with anti-social behaviour or ensuring cleanliness in communal areas. Prepare some scenarios from your past experience where you successfully managed similar challenges. This will showcase your problem-solving skills and ability to think on your feet.
✨Demonstrate Your Attention to Detail
The role requires a keen eye for detail, especially when inspecting communal areas and reporting issues. Be ready to discuss how you ensure high standards in your work. You might want to mention any previous experiences where your attention to detail made a significant difference in maintaining safety and cleanliness.
