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- Tasks: Be the first point of contact for customers, ensuring their satisfaction.
- Company: Join a leading housing provider with over 13,000 homes across Kent, Sussex, and Surrey.
- Benefits: Enjoy hybrid working, mentoring, and opportunities for career development.
- Why this job: Gain hands-on experience while making a real impact in customer service.
- Qualifications: Must be 18+, UK resident for 3 years, and have no equivalent qualifications.
- Other info: Complete essential training and assessments as part of your apprenticeship.
Who are we? We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.
Role Summary: To be the first point of contact with our customers, ensuring customer satisfaction in line with our service strategy, working as part of a team to provide a comprehensive customer experience.
This role is an apprenticeship role as part of this apprenticeship you will:
- Dedicate at least 20% of your working hours to training or studying by attending training sessions, workshops, and meetings to gain essential knowledge in the field.
- Participate in off and on-the-job training to apply your learning in real-world scenarios, enhancing your practical skills and understanding of business administration.
- Complete assignments, assessments, and coursework to fulfil the programme's requirements.
- Engage in 1:1 sessions and performance reviews, providing valuable insights for personal growth and skill development.
- Receive mentoring and support from experienced professionals, offering guidance to help you succeed.
- Have opportunities for career development within the company, exploring potential growth and advancement.
- Complete a final end point assessment to demonstrate your knowledge, skills, and competence at the end of your apprenticeship.
If you have not yet achieved a Level 2 in Functional Skills in maths and English (or equivalent, such as GCSEs at grades A-C/9-4), you will also be required to complete these qualifications during your apprenticeship.
Please note to be eligible for this apprenticeship you must:
- You must have been a resident in the UK, or EEA, Switzerland, or Gibraltar if you are an EEA national with pre-settled status in the EUSS, for at least the previous three years (you will be asked to provide evidence of this).
- You must not hold a qualification at the same level or higher in the same subject.
- You will need to be 18 or older at the start of the apprenticeship.
Click the apply link for more information about the job description and benefits that we offer as an organisation.
Customer Service Advisor Apprentice employer: Town & Country Housing Group
Contact Detail:
Town & Country Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Apprentice
✨Tip Number 1
Familiarise yourself with the Peabody Group and their values. Understanding their commitment to customer satisfaction and community development will help you align your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills, as this role requires you to be the first point of contact for customers. Engaging in mock conversations or role-playing scenarios can help you feel more confident when interacting with real customers.
✨Tip Number 3
Research common customer service scenarios and how to handle them effectively. Being prepared with examples of how you would resolve issues or enhance customer experiences can set you apart during the interview process.
✨Tip Number 4
Network with current or former apprentices at Peabody or similar organisations. They can provide valuable insights into the apprenticeship experience and may even share tips on what the interviewers are looking for.
We think you need these skills to ace Customer Service Advisor Apprentice
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Customer Service Advisor Apprentice role. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Skills: In your CV and cover letter, emphasise any customer service experience or skills you possess. Mention your ability to work in a team, communicate effectively, and handle customer inquiries, as these are crucial for this role.
Show Enthusiasm for Learning: Since this is an apprenticeship, express your eagerness to learn and grow within the company. Discuss your willingness to engage in training sessions and how you plan to apply your learning in real-world scenarios.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Town & Country Housing Group
✨Research the Company
Before your interview, take some time to learn about the Peabody Group and its values. Understanding their commitment to customer satisfaction and community development will help you align your answers with their mission.
✨Prepare for Common Questions
Think about common interview questions for customer service roles, such as how you would handle a difficult customer or what excellent customer service means to you. Practising your responses can help you feel more confident.
✨Show Enthusiasm for Learning
Since this is an apprenticeship role, demonstrate your eagerness to learn and grow. Talk about your willingness to engage in training sessions and how you plan to apply your new skills in real-world scenarios.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that show your interest in the role and the company. Inquire about the training process, opportunities for career development, or what a typical day looks like for a Customer Service Advisor Apprentice.
