At a Glance
- Tasks: Support customers with home adaptations and guide them through the grant process.
- Company: Join a compassionate team at Town and Country Housing, dedicated to making a difference.
- Benefits: Enjoy 30 days leave, flexible benefits, and a contributory pension scheme.
- Other info: Hybrid role with opportunities for personal growth and development.
- Why this job: Make a real impact in your community while helping others live independently.
- Qualifications: Strong communication skills and experience supporting customers are essential.
Our Vacancy
Are you passionate about helping people live independently and making a real difference in your community?
We are looking for a dedicated and organised Caseworker to support customers through the Disabled Facilities Grant and home adaptations process.
This is a rewarding role where you will become the key point of contact for customers, guiding them from initial enquiry through to completed adaptations.
Working closely with customers, contractors, local authorities and partner agencies, you will ensure each case is managed efficiently, professionally and with compassion.
If you enjoy building relationships, coordinating multiple priorities and supporting people to improve their quality of life, we'd love to hear from you.
- What You Will Be Doing
- Managing a caseload of customers requiring home adaptations and support services.
- Visiting customers in their homes to assess needs and provide guidance throughout the grant process.
- Coordinating Disabled Facilities Grants, loans and private adaptation works from start to finish.
- Acting as the main point of contact between customers, contractors, colleagues and external partners.
- Completing and processing grant and loan applications and associated documentation.
- Maintaining accurate customer records, reports and performance data.
- Advising customers on funding options and welfare benefits available to support their needs.
- Liaising with partner organisations regarding safeguarding, wellbeing and support requirements.
- Supporting the delivery of a high-quality, customer-focused service that promotes independent living.
- What you will need
- Excellent communication skills, with the ability to build trust and explain information clearly.
- Strong organisational and time management skills, with the ability to manage a busy and varied workload.
- Experience supporting customers in a professional or voluntary capacity.
- A compassionate and customer-focused approach, particularly when working with people who have disabilities or support needs.
- Good IT skills, including experience using Microsoft Office and maintaining accurate electronic records.
- The ability to work independently while also collaborating effectively with colleagues and external partners.
- An understanding of confidentiality, data protection and safeguarding responsibilities.
- A full driving licence and access to a vehicle insured for business use.
- A willingness to learn, develop and adapt to the needs of the service
This a full time, permanent role working 35 hours a week Monday-Friday covering the West Kent area. The office base is the historical Chatham Dockyards at Fitted Rigging House.
Why join us
When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
We believe in creating a workplace where everyone feels supported, included and empowered.
What we offer
- Contributory pension scheme up to 10% matched contributions
- Life assurance of 4x annual salary (Terms and Conditions apply)
- 30 days annual leave in addition to bank holidays
- Two volunteer days per year
- 24/7 digital GP service and counselling helpline (including face-to-face sessions)
- Free annual eye test voucher and contribution towards glasses
- Enhanced maternity, paternity, and shared parental leave provision
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- Annual flu vaccinations
Please read before applying
- You must have the right to work in the UK; we are unable to provide a visa sponsorship.
- We reserve the right to close this advert early if we recieve a high volume of suitable applications.
- This is a hybrid role where we expect all staff to come into their base office 2 days a week (everyday during induction which could be up to 3 months)
If this sounds like we are right for you and you'd love to be part of Town & Country Housing, we'd like to hear from you.
Please apply now by submitting a CV and a short statement explaining why you're the perfect fit for this role.
As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies.
We will make reasonable adjustments where required throughout the recruitment process.
Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully
Caseworker in Chatham employer: Town & Country Housing Group
As a Housing Support Worker with us, you'll join a dedicated team that values compassion and teamwork in a supportive work culture. We offer flexible casual hours, competitive pay, and opportunities for personal and professional growth, all while making a meaningful impact in the lives of vulnerable residents in our community.
Contact Details:
Town & Country Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Caseworker in Chatham
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Town & Country Housing Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Town & Country Housing Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Town & Country Housing Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Town & Country Housing Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Caseworker in Chatham
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Town & Country Housing Group:Before hitting send, make sure to tailor your application specifically to Town & Country Housing Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Town & Country Housing Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
