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- Tasks: Provide tailored support to help customers maintain successful tenancies and improve their wellbeing.
- Company: Join a forward-thinking organisation dedicated to community support and transformation.
- Benefits: Competitive salary, hybrid working, and opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer support or social services is a plus, along with strong communication skills.
- Other info: Dynamic role with travel across beautiful Kent, Surrey, and Sussex.
The predicted salary is between 29000 - 36000 £ per year.
Provide tailored support and advice to our customers, enabling them to establish and sustain successful tenancies. Minimising instances of tenancy breakdown and enhancing the wellbeing of our customers and our communities.
Work as part of the team, co-ordinating actions and interventions to provide advice and assistance on issues which can impact on successful tenancies such as health and wellbeing, social isolation, employment, training and financial issues. Referring or signposting to internal or external support and ensuring continued engagement with support as needed.
Support the transformation of our business and utilise technological advances to meet the changing needs of our customers and drive value and efficiency. Actively promote self-serve options whilst ensuring services remain equally accessible to those who cannot self-serve.
Location: Epsom (Hybrid Working) – The role will be based at our Epsom office but will require travel across all of our housing stock (Kent, Surrey and Sussex)
Salary: £34,890 - £40,314
Hours: 35 hours per week
Contract: Permanent
Probation period: 6 months
Notice period: 1 month
Applications close: Friday 23 January 2026
Interview date: Friday 30 January 2026
Tenancy Support Officer in Epsom employer: Town & Country Housing Group
Contact Detail:
Town & Country Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Support Officer in Epsom
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially how they relate to supporting tenancies and community wellbeing. Practise common interview questions and think about how your experiences align with their mission.
✨Tip Number 3
Show off your tech skills! Since the role involves utilising technological advances, be ready to discuss any relevant tools or software you've used. Highlight how you can help promote self-serve options and improve efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Tenancy Support Officer in Epsom
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Tenancy Support Officer. We want to see how you can provide that tailored support and advice to our customers!
Showcase Your Team Spirit: Since this role involves working as part of a team, let us know about your collaborative experiences. Share examples of how you've coordinated actions or interventions in the past to support others.
Highlight Your Problem-Solving Skills: We’re looking for someone who can tackle issues impacting tenancies. Use your application to demonstrate your ability to address challenges related to health, wellbeing, or financial matters. Real-life examples work wonders!
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep it professional. Let your personality shine through, but ensure your application reflects your commitment to enhancing customer wellbeing and community support. Don’t forget to apply through our website!
How to prepare for a job interview at Town & Country Housing Group
✨Know Your Stuff
Make sure you understand the role of a Tenancy Support Officer inside out. Familiarise yourself with the key responsibilities, like providing tailored support and advice. Think about how your past experiences align with these duties and be ready to share specific examples.
✨Show Your Empathy
This role is all about enhancing the wellbeing of customers and communities. During the interview, demonstrate your ability to connect with people. Share stories that highlight your empathy and understanding of issues like social isolation or financial difficulties.
✨Tech Savvy is Key
Since the job involves utilising technological advances, be prepared to discuss your experience with relevant tools and platforms. Highlight any instances where you've used technology to improve service delivery or customer engagement.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the types of challenges they face, or how they measure success in supporting tenancies. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
