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- Tasks: Provide top-notch income management services and support to tenants.
- Company: Join a community-focused housing organisation dedicated to customer satisfaction.
- Benefits: Competitive salary, permanent contract, and supportive work environment.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy a dynamic role with opportunities for growth and collaboration.
The predicted salary is between 24800 - 34800 £ per year.
Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing:
- Provide a comprehensive customer focused Income Management service.
- Support the Area Income Manager, Income Managers and Income Officers in providing services to tenants. To ensure records are well managed and maintained ensuring high levels of customer satisfaction with Income Services.
- Represent TCH, liaising with residents and partner agencies.
- Manage rent accounts in accordance with the policies and procedures of TCH, including covering the work of absent Income Managers and Income Officers as required.
- Work with internal teams and external agencies to ensure effective communication around collection, support and enforcement of payments due, ensuring appropriate engagement with Tenancy and Money Support to provide support as a preventative tool.
Salary: £31,160
Hours: 35 hours per week
Contract: Permanent
Probation period: 6 months
Notice Period: 1 month
Applications close: Wednesday 3 December 2025
Interview date: Tuesday 9 December 2025
For more information or to apply, please click 'apply now'
Income Collections Officer in Epsom employer: Town & Country Housing Group
Contact Detail:
Town & Country Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Collections Officer in Epsom
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Town and Country Housing on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in an Income Collections Officer.
✨Tip Number 2
Prepare for the interview by practising common questions related to income management and customer service. We should also think of examples from our past experiences that showcase our skills in managing rent accounts and working with tenants.
✨Tip Number 3
Showcase our communication skills! During the interview, we need to demonstrate how we can effectively liaise with residents and partner agencies. Maybe even share a story where we successfully resolved a tenant issue.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit for the Income Collections Officer position.
We think you need these skills to ace Income Collections Officer in Epsom
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Income Collections Officer. We want to see how you can provide that customer-focused service we value!
Showcase Your Communication Skills: Since you'll be liaising with residents and partner agencies, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect this ability.
Highlight Relevant Experience: If you've worked in income management or a similar field before, make sure to showcase that experience! We love seeing how you've managed records and supported teams in the past.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Town & Country Housing Group
✨Know Your Stuff
Make sure you understand the role of an Income Collections Officer inside out. Familiarise yourself with Town and Country Housing's policies and procedures, especially around income management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Focus
Since this role is all about providing a customer-focused service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you would handle difficult situations with tenants and maintain high levels of satisfaction.
✨Prepare for Teamwork Questions
You'll be working closely with various teams and external agencies, so expect questions about collaboration. Prepare examples that highlight your ability to work well with others, manage communication effectively, and support your colleagues when needed.
✨Engagement is Key
Think about how you would engage with residents and partner agencies. Be prepared to discuss strategies for effective communication and how you would approach sensitive topics like rent collection. Showing that you can handle these conversations with empathy will set you apart.
