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- Tasks: Be the go-to person for repair requests from over 10,000 tenants.
- Company: Local housing service provider with a strong community focus.
- Benefits: Starting salary of £26,872 with scheduled pay increases.
- Why this job: Join a rewarding role that makes a real difference in people's lives.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Great opportunity for career growth in the housing support sector.
The predicted salary is between 26872 - 26872 £ per year.
A local housing service provider is seeking a dedicated individual to serve as the first point of contact for repair requests from over 10,000 tenants. In this role, you will manage calls to the repair helpdesk while ensuring efficient service delivery.
The position offers a starting salary of £26,872 with scheduled increases after six and twelve months, making this an excellent opportunity for those looking to grow within the housing support sector.
The office is located in Tunbridge Wells.
Repairs Helpdesk Advisor in Royal Tunbridge Wells employer: Town and Country Housing
Contact Detail:
Town and Country Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Helpdesk Advisor in Royal Tunbridge Wells
✨Tip Number 1
Make sure you know the ins and outs of the housing support sector. Brush up on common repair issues and how to handle tenant queries. This will show you're not just interested in the role, but that you genuinely care about helping people.
✨Tip Number 2
Practice your communication skills! As a Repairs Helpdesk Advisor, you'll be the first point of contact for tenants. Role-play with friends or family to get comfortable handling calls and managing different types of requests.
✨Tip Number 3
Network with current employees or others in the housing sector. They can provide insider tips on what the company values and what to expect in the interview process. Plus, it’s always good to have a friendly face when you start!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Repairs Helpdesk Advisor in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Passion for Helping Others: When writing your application, let us know why you're excited about helping tenants with their repair requests. Share any relevant experience or skills that make you a great fit for this role!
Be Clear and Concise: We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Highlight your key skills and experiences that relate to the Repairs Helpdesk Advisor position.
Tailor Your Application: Don’t just send a generic application! Take the time to customise your CV and cover letter to reflect the specific requirements of the job. Mention how your background aligns with the needs of our housing service.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Town and Country Housing
✨Know the Role Inside Out
Before your interview, make sure you understand what a Repairs Helpdesk Advisor does. Familiarise yourself with the types of repair requests you might handle and the importance of efficient service delivery. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
As the first point of contact for tenants, you'll need to demonstrate excellent listening skills. During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are ready to engage with tenants effectively.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved issues or handled difficult situations. Be prepared to discuss these during the interview, as this role will require you to think on your feet and provide solutions quickly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.