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- Tasks: Create a positive complaint handling culture and support colleagues in resolving issues.
- Company: Join TCH, a company dedicated to customer satisfaction and engagement.
- Benefits: Enjoy a competitive salary, 30 days annual leave, and a supportive work environment.
- Why this job: Make a real difference by improving services through customer feedback and engagement.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Work in a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 29680 - 29680 £ per year.
To help create a positive complaint handling culture at TCH through customer and staff engagement. To support the complaints handling process, by supporting colleagues to resolve complaints and meet performance targets with the aim of achieving high levels of customer satisfaction with all service areas.
To assist with providing assurance that complaints handling, and other information and communication is compliant with all relevant legislation and regulation and with TCH policy and procedure and reflective of our values. To support the organisation to work with customers, gathering and using customer feedback from complaints and understanding customer priorities to continuously improve services.
- Salary: £29,680
- Hours: 35
- Annual Leave: 30 days
For more information or to apply click 'apply now' which will take you to our website.
Complaints Coordinator in Royal Tunbridge Wells employer: Town and Country Housing
Contact Detail:
Town and Country Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Coordinator in Royal Tunbridge Wells
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TCH on LinkedIn. A friendly chat can give us insider info about the company culture and the complaints handling process, which can really help us stand out in interviews.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you would handle specific complaints and what strategies you’d use to ensure customer satisfaction. Practising these scenarios will show that we’re ready to jump into the role.
✨Tip Number 3
Show off our passion for customer service! During interviews, share examples of how we've successfully resolved complaints in the past. This will demonstrate our commitment to creating a positive complaint handling culture at TCH.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows that we’re genuinely interested in being part of the TCH team.
We think you need these skills to ace Complaints Coordinator in Royal Tunbridge Wells
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand the role of a Complaints Coordinator and how it fits into our mission at TCH.
Tailor Your Application: When writing your application, don’t just send a generic CV. We love seeing how your skills and experiences align with the specific requirements of the role. Highlight your experience in complaint handling and customer engagement!
Showcase Your Communication Skills: As a Complaints Coordinator, strong communication is key. Use your application to demonstrate your ability to convey information clearly and effectively. This could be through examples of past experiences or even the way you structure your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy! Just click 'apply now' and follow the prompts. This way, we can ensure your application gets to the right place without any hiccups.
How to prepare for a job interview at Town and Country Housing
✨Know the Company Inside Out
Before your interview, make sure you research TCH thoroughly. Understand their values, mission, and how they handle complaints. This will not only show your interest but also help you align your answers with their culture.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully resolved complaints or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your practical experience in handling complaints effectively.
✨Showcase Your Communication Skills
As a Complaints Coordinator, communication is key. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would engage with both customers and colleagues to foster a positive complaint handling culture.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about how TCH measures customer satisfaction or what challenges they face in complaint handling. This shows your genuine interest in the role and helps you assess if it's the right fit for you.