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- Tasks: Be the first point of contact for customers and ensure their satisfaction.
- Company: Join a supportive non-profit organisation dedicated to community service.
- Benefits: Enjoy a competitive salary and a permanent contract with a 1-month notice period.
- Why this job: Make a real difference in people's lives while working in a team-oriented environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Full-time role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 42000 £ per year.
To be the first point of contact with our customers, ensuring customer satisfaction in line with our service strategy, working as part of a team to provide a comprehensive customer experience.
Hours of work: 35 per week
Contract: Permanent
Notice Period: 1 Month
Pay Range: This range is provided by Town and Country Housing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service
Industries: Non-profit Organizations
Customer Service Advisor employer: Town and Country Housing
Contact Detail:
Town and Country Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Town and Country Housing, their values, and their customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and friendly. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Town and Country Housing.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details you need about the role and the company there.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Customer Service Advisor role. We want to see how you can contribute to our mission of ensuring customer satisfaction!
Showcase Your Communication Skills: As a Customer Service Advisor, communication is key! Use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing candidates who can express themselves well.
Highlight Teamwork Experience: Since this role involves working as part of a team, share examples of your previous teamwork experiences. We appreciate candidates who understand the importance of collaboration in providing a comprehensive customer experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you have all the details about the role at your fingertips. We can’t wait to hear from you!
How to prepare for a job interview at Town and Country Housing
✨Know the Company
Before your interview, take some time to research Town and Country Housing. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Questions
Think about the typical questions asked in customer service interviews, such as how you handle difficult customers or your approach to teamwork. Prepare specific examples from your past experiences that demonstrate your skills and align with the job description.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Don’t forget to listen actively to the interviewer’s questions and engage with them to show your enthusiasm for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows you’re proactive and genuinely interested in contributing to their customer service strategy.