At a Glance
- Tasks: Generate leads and support customers while working from home.
- Company: Join Tower Trophies, Britain's Biggest Trophy Store with 40 years of experience.
- Benefits: Earn uncapped commission, enjoy flexible hours, and receive full training.
- Other info: Work when you want with cloud-based software and bonus schemes after 6 months.
- Why this job: Perfect for students seeking extra income in a dynamic, remote role.
- Qualifications: Confident, organised, and tech-savvy individuals welcome; no sales experience needed.
The predicted salary is between 5000 - 20000 £ per year.
Job details
Salary: £5,000 - £20,000 a year COMMISSION ONLY
Job type: Part-time, Permanent, Remote
Full Job Description
By combining the power of the internet, modern technology and 45 years of experience, Tower Trophies' mission is to deliver an unrivalled selection of awards, impressive customer service and remarkable value for money to every league, team, club or corporation within the UK. Ensuring a truly 'local shop' experience with nationally based expertise delivered via our interactive webstore and supported by Local Customer Champions based in every region of the country.
The real opportunity for the right individual to earn a substantial extra income working from home. This is a remote (work from home) based role and an exciting opportunity to join a dynamic business within the Awards industry.
About Tower Trophies
Established for over 40 years, Tower Trophies is Britain's Biggest Trophy Store with over 15,000 designs of awards available to engrave and ship in 4 working days. Still family owned and operated, the company is looking to adapt and grow within a changing market.
Key Responsibilities:
- Lead generation
- Growing and managing an assigned territory
- Supporting customer journey
- Acting as the company's eyes & ears within a defined area
- Upholding company values and ethos
- Managing and exceeding targets
Requirements
Required infrastructure:
- Internet enabled computer
- Telephone
- Broadband Connection
- Suitable home premises
Required Experience:
- A confident and personable personality
- Comfortable with the internet & data technology
- An interest in people, sport or pastimes
- An organised and disciplined outlook.
Benefits
- Uncapped commission
- Commission paid on retained business
- No Sales experience required
- Work from Home
- Cloud based software allows you to work when you want
- Full training & Support
- Extra Bonus Schemes after 6 months
Staffordshire Customer Support Agent | Work from Home in your Spare Time employer: Tower Trophies
Tower Trophies is an exceptional employer, offering a flexible work-from-home opportunity that allows you to earn uncapped commission while supporting a well-established family-owned business in the awards industry. With comprehensive training and support, a dynamic work culture, and the chance to grow your income in your spare time, you'll find a rewarding environment that values your contributions and fosters personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Staffordshire Customer Support Agent | Work from Home in your Spare Time
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tower Trophies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tower Trophies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Staffordshire Customer Support Agent | Work from Home in your Spare Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tower Trophies:Your cover letter is your chance to shine! Tell us why you want to work at Tower Trophies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tower Trophies!
How to prepare for a job interview at Tower Trophies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
