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- Tasks: Lead the installation and maintenance of innovative cleaning products for cruise lines.
- Company: Dynamic cruise product solutions provider focused on unforgettable journeys.
- Benefits: Monthly profit share, free lunches, cycle to work scheme, and more perks.
- Why this job: Join a passionate team and make a real impact in the cruise industry.
- Qualifications: Experience in project management and knowledge of hygiene products preferred.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 48000 - 72000 £ per year.
We are a fast paced, forward thinking cruise product solutions provider with a mission to help operators deliver unforgettable journeys. Our work improves life on board for guests and crew by streamlining the entire hotel and technical supplies lifecycle. We bring consistency, reliability and pride to every part of our partnerships, achieving more than 99 percent on-time in-full delivery across more than 30 ports and six continents across the globe.
We’re looking for an experienced Technical Service Director to join our Cruise division. Reporting to the CEO, you will be responsible for the end-to-end installation and maintenance of our proprietary commercial cleaning products (known in the industry as CBN+).
Responsibilities- Ensure our CBN+ product is readily available as and when required.
- All dispensing / dosing equipment and ancillary parts are available for all vessel activities.
- Timely and cost-effective deployment of qualified engineers and personnel to all on-board activities.
- Oversee and contribute to detailed project plan, available for customer upon request.
- Set and manage budgets and expenditure for each CBN+ deployment project.
- Maintain consistent communication with Cruise line contacts, always representing Tower brand with the utmost professionalism.
- Contribute to ongoing business development activities in relation to CBN+ product line and development of new products suitable for the market.
- Work closely with the sales and procurement teams to protect and grow margins.
- Support the operations team to set up new 3PL locations (US and Europe).
- Oversee ongoing maintenance schedule for each vessel post-installation.
- Ensure each installation and ongoing planned maintenance is commercially viable with target profit margin and within budget.
- Continually seek ways to improve profit margin based on efficient use of resources and products.
- Develop a framework and maintain a high standard of training methods to support onboarding of dosing equipment and/or usage of CBN+.
- Understand the chemical range and its composition, able to discuss these in technical detail to continually develop the product.
- Proactively provide confidence to customers by working closely with the sales team, joining customer calls, collaborating to anticipate and resolve any issues that may impact service.
- Ensure all processes are documented and comply with standards such as ISO9001.
Commercially astute, you are experienced working within an international framework – particularly US & European markets. Ideally certified in project management techniques, a background in the commercial use of hygiene and laundry products within hospitality and/or leisure industries will be extremely useful. With strong analytical and problem solving skills you will thrive in a fast paced and growing business, working with a great team of professionals operating globally.
What’s in it for you- Modern open plan office
- Monthly profit share bonus scheme
- Company sick pay
- Free onsite parking
- Perks at Work scheme
- Tuck shop snacks
- Free lunch Fridays
- Charity dress down Fridays
- Cycle to Work scheme
- Complementary Birthday vouchers
- Subsidised workplace massage
- Eye care reimbursement
- Employee assistance programme (EAP)
- Company social and corporate events
Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.
Technical Service Director in Poole employer: TOWER SUPPLIES
Contact Detail:
TOWER SUPPLIES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Director in Poole
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend relevant events. We all know that sometimes it’s not just what you know, but who you know that can land you that Technical Service Director role.
✨Tip Number 2
Prepare for the interview by researching our company and the CBN+ product line. We want to see your passion for improving life on board and how you can contribute to our mission. Show us you’re ready to dive in!
✨Tip Number 3
Practice your problem-solving skills! As a Technical Service Director, you’ll need to think on your feet. We suggest doing mock interviews with friends or using online resources to sharpen those analytical skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Service Director in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Technical Service Director role. Highlight your project management experience and any relevant work in the hospitality or leisure industries to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the cruise industry and how your background makes you the perfect fit for our team. Be sure to mention your understanding of CBN+ products!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with innovative solutions, especially in fast-paced environments like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at TOWER SUPPLIES
✨Know Your CBN+ Inside Out
Make sure you have a solid understanding of the CBN+ product line and its applications. Be prepared to discuss its technical details and how it fits into the cruise industry. This will show your expertise and passion for the role.
✨Demonstrate Project Management Skills
Since the role involves overseeing project plans and budgets, come ready with examples of your past project management experiences. Highlight how you've successfully managed timelines, resources, and costs in previous roles.
✨Showcase Your Communication Skills
Effective communication is key in this position. Prepare to discuss how you've maintained professional relationships with clients and teams in the past. Think of specific instances where your communication made a difference in project outcomes.
✨Be Ready to Problem Solve
The interviewers will likely want to see how you handle challenges. Prepare some scenarios where you've had to think on your feet or resolve issues quickly, especially in a fast-paced environment like the cruise industry.