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For Companies At a Glance
- Tasks: Manage and secure IT infrastructure while leading a dynamic team in a hands-on role.
- Company: Join a fast-paced global solutions provider known for excellent customer service.
- Benefits: Enjoy free lunch Fridays, profit share bonuses, and a supportive work environment.
- Why this job: Make a real impact in a collaborative office where your voice matters.
- Qualifications: Experience in IT management, problem-solving skills, and a passion for technology.
- Other info: Diverse workplace with opportunities for growth and professional development.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an experienced IT Infrastructure & Security Manager to join our office-based IT team.
Contract type: Permanent
Hours: 40 hours per week
Location: Poole
What you will be doing
The IT Infrastructure & Security Manager is a highly practical, hands-on role responsible for the day-to-day running, maintenance, and support of the company’s core infrastructure, networks, telephony, and server environments. Working closely with the Head of IT, you’ll be the go-to technical lead for resolving complex issues, managing incidents, maintaining system performance, and ensuring secure, stable operations across on-prem and cloud services. This role involves direct configuration, troubleshooting, patching, monitoring, and upgrading of systems—while also guiding and supporting the IT Systems Administrator through technical mentoring and daily workload leadership.
With responsibility for maintaining accreditations such as ISO27001 and Cyber Essentials Plus, and for getting hands on with networking, firewalls, backups, M365, Azure, Intune, and VMware technologies, this role suits someone who loves being immersed in the technical detail while keeping the environment robust, secure, and running smoothly.
- Resolve problems reported by end users.
- Manage, monitor, and update tickets on the Incident Management System.
- Install and configure software and hardware.
- Manage network servers and technology tools.
- Set up accounts and workstations.
- Monitor performance and maintain systems according to requirements.
- Troubleshoot issues and outages.
- Ensure security through access controls, backups, vulnerability detection, patching and mitigation, and firewalls.
- Upgrade systems with new releases and models.
- Develop expertise to train staff on new technologies.
- Create and maintain technical documentation, manuals, and IT policies.
- Liaise with third party support companies where necessary.
- Collate and monitor daily/weekly/monthly team performance KPI’s.
- Assist with recruitment and training.
- Support in the strategic direction of the company’s Networks and Systems.
- Manage, train, motivate and monitor direct reports including conducting regular 121s and appraisals.
- Ensure that systems, policies, procedures are implemented, documented, and maintained to agreed timescales and standards.
- Able to get hands on with any role within the team to support in times of absence or high workload.
- Obtain and maintain ISO27001, Cyber Essentials and Cyber Essentials Plus accreditations.
Systems and Technologies you will be familiar with:
- Windows Server 2019/2022
- Windows 11
- Microsoft Teams - including phone system
- Cisco Firewalls, WAN, LAN, Routing, VPN, VLAN
- Server Patching
- VMWare/vSphere - Virtual machine management, creation, clustering
- Backups/DR planning - including Virtual machine restoration (Datto)
- Switch patching and maintenance
- Service Desk Management
- Security accreditations - Cyber Security Essentials Plus and ISO27001
- Active Directory & Group Policy
- RDS
- PowerShell
- Papercut/Print management
- Microsoft Sentinel
- Microsoft 365 Administration
- Microsoft SharePoint Online
- NAS Maintenance
- Qualys/Patch Management
- UPS Management
- Nimble SAN
- SSL certificates
- SSO provisioning and maintenance
What’s in it for you:
- Modern open plan office
- Monthly profit share bonus scheme
- Company sick pay
- Free onsite parking
- Free lunch every Friday
- Charity dress down day every Friday
- Cycle to Work scheme
- Subsidised workplace massage
- Employee assistance programme (EAP)
- Company social and corporate events
Who we are:
We’re a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. We’re famous for our fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world.
Where you work:
Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.
Who you are:
You are someone who stays calm under pressure, thinks clearly and makes confident decisions even when things get hectic. You are organised, a great listener and a strong communicator. You enjoy solving problems, juggling multiple tasks and working closely with others as part of a team. You are not afraid to get stuck into the basics, especially when it comes to IT tasks and you love being in the heart of a buzzing office where you can support your colleagues directly. Most importantly, you are someone who takes initiative and gets things done. If you take pride in your work and operate transparently, valuing teamwork and collaboration we look forward to hearing from you.
IT Infrastructure & Security Manager in Poole employer: TOWER SUPPLIES
Contact Detail:
TOWER SUPPLIES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure & Security Manager in Poole
✨Tip Number 1
Network like a pro! Attend industry meetups, tech conferences, or local IT events. It's a great way to meet people in the field and get your name out there. Plus, you never know who might have a lead on that perfect job!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source initiatives that showcase your expertise in IT infrastructure and security. This not only builds your portfolio but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Research common questions for IT roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates who are eager to join our team!
We think you need these skills to ace IT Infrastructure & Security Manager in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT infrastructure and security. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've tackled complex IT issues or led teams in the past. We want to see your personality and passion for the role.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention your familiarity with systems like Windows Server, Azure, and Cyber Essentials. We love seeing candidates who are hands-on and ready to dive into the details.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TOWER SUPPLIES
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like Windows Server, Cisco Firewalls, and VMware. Brush up on your knowledge of ISO27001 and Cyber Essentials Plus, as these are crucial for the role.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples where you've resolved complex IT issues. Think about times when you had to troubleshoot or manage incidents effectively, and be ready to explain your thought process during those situations.
✨Demonstrate Leadership and Mentoring
Since this role involves guiding and supporting the IT Systems Administrator, be prepared to talk about your experience in mentoring others. Share how you’ve led teams or supported colleagues in their technical development.
✨Emphasise Teamwork and Communication
This position requires strong collaboration skills. Be ready to discuss how you’ve worked within a team, communicated effectively with colleagues, and contributed to a positive work environment. Highlight any experiences that showcase your ability to stay calm under pressure.
