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For Companies At a Glance
- Tasks: Manage customer calls, resolve queries, and enhance customer satisfaction.
- Company: Dynamic global solutions provider known for exceptional customer service.
- Benefits: Competitive salary, monthly bonuses, free lunches, and wellness perks.
- Why this job: Join a vibrant team and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a proactive mindset.
- Other info: Open plan office fostering teamwork and diversity.
The predicted salary is between 30000 - 32000 £ per year.
We are looking for an experienced Customer Experience Associate to join our office-based Customer Service team.
Salary: £30,000 - £32,000
Contract type: Permanent
Hours: 40 hours per week
Location: Poole
Holiday: 30 days paid (including bank holidays)
What You Will Be Doing:
- Manage shared service telephone calls (inbound and outbound)
- Logging and maintaining records of all customer calls and conversations including action points
- Documenting complaints on Company CRM and resolving to customer satisfaction
- Telephone account management being proactive where possible
- Input into CRM system order documentation
- Dealing with a range of customer queries, transferring calls and resolving issues
- Take every opportunity to be proactive and maximise sales and revenue
- Use best judgement to select appropriate style of language to maintain a positive client relationship
- Use of Company CRM system to record all relevant calls, emails, tasks, opportunities and projects
- Excellent use of the Company CRM system to accurately record customer interaction and actions to provide the best customer experience and drive continued growth
- Use of Company systems to assist customers with all possible queries including order chases, delivery queries, PODs and returns
- Ability to use the various internal company systems and our carrier websites to resolve all customer queries
- Prepare customer amendments and updates (OGL, Sugar, Ctrl Cloud)
- Use of the company's systems (QlikSense and OGL) to review customers' orders and back orders to provide the customers with regular updates and work with our Purchasing team to ensure goods arrive in a timely manner
- Ability to utilise company's systems to pull the data required and interrogate the data to provide the customer with meaningful commentary
- Ability to work with colleagues to gain insightful and correct information on deliveries due into the business
What’s In It For You:
- Modern open plan office
- Monthly profit share bonus scheme
- Company sick pay
- Free onsite parking
- Perks at Work scheme
- Tuck shop snacks
- Free lunch every Friday
- Charity dress down day every Friday
- Cycle to Work scheme
- Complementary Birthday vouchers
- Subsidised workplace massage
- Eye care reimbursement
- Employee assistance programme (EAP)
- Company social and corporate events
Who We Are:
We are a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. We are famous for our fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world.
Where you work:
Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.
Who You Are:
You are someone who genuinely loves creating exceptional experiences for customers. You bring a proactive mindset, constantly looking ahead and spotting opportunities to support customers before they even realise they need help. Your tenacity means you see challenges as chances to shine, staying focused on delivering outcomes that make a real difference.
Your communication skills, written and verbal, are polished, clear and customer-friendly. You know how to adapt your tone and approach to suit the situation and the person in front of you. Most of all, you are an energetic team player. You understand the power of working together, supporting your teammates and contributing to a positive, customer-focused culture.
Customer Experience Associate in Poole employer: TOWER SUPPLIES
Contact Detail:
TOWER SUPPLIES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Associate in Poole
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your phone skills! Since you'll be managing calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any customer query that comes your way.
✨Tip Number 3
Be proactive during your interview! Think of ways you can add value to their team and share those ideas. Show them you're not just looking to fill a role, but to make a real impact on their customer experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Associate in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Experience Associate role. Highlight any relevant customer service experience and show us how you’ve gone above and beyond for customers in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your proactive mindset can benefit our team. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since communication is key in this role, make sure your written application is clear and concise. Use a friendly tone and adapt your language to reflect the positive client relationships we value at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TOWER SUPPLIES
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes their customer service stand out. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've gone above and beyond for a customer. Highlight situations where you resolved complaints or turned a negative experience into a positive one. This will demonstrate your proactive mindset and ability to create exceptional customer experiences.
✨Familiarise Yourself with CRM Systems
Since the role involves using various CRM systems, it’s a good idea to brush up on your knowledge of these tools. If you have experience with similar systems, be ready to discuss how you used them to manage customer interactions and improve service delivery.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member. Focus on adapting your tone to suit different scenarios, just like you would when dealing with customers.