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For Companies At a Glance
- Tasks: Build and manage client relationships while driving account growth and profitability.
- Company: Dynamic company focused on innovation and teamwork in a supportive environment.
- Benefits: Monthly profit share, holiday buy-back, free lunches, and wellness perks.
- Why this job: Be a key player in shaping client strategies and making a real impact.
- Qualifications: Experience in sales and customer management, preferably in leisure or hospitality.
- Other info: Join a diverse team where your voice matters and career growth is encouraged.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a Client Relationship Manager (Subject Matter Expert) to act as an industry expert within various product ranges, offering consultancy and expertise as a way of adding value to the client. The purpose of the role is to grow accounts in both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers.
Job Details
- Contract type: Permanent
- Hours: 40 hours per week
- Location: Poole head office
- Holiday: 30 days paid (incl. bank holidays)
What You Will Be Doing
- Accountable for building and managing relationships with internal customers and external customers such as non-commercial relationships (hotel operations, health and safety, public health, housekeeping).
- Accountable for nurturing an account to ensure it grows to its full potential.
- Work closely with clients to ensure involvement with their strategic planning and how we can support.
- Good working knowledge of product creation & delivery, change control, product definition and change management processes.
- Excellent communication and interpersonal skills, with influencing and engagement skills.
- Work closely with the internal account support to ensure customer expectations are met and products are delivered on time.
- Influence the direction of accounts you look after and proactively engage with the client to decide on the appropriate range of products they require.
- Work with the DMD to input into the annual budget setting for clients and establishing the growth targets.
- Research sufficiently to enable you to act as the industry expert, thereby offering clients consultation on relevant products and processes.
- Proactively work with colleagues internally and with clients to improve the profitability of their accounts.
- Interrogate client accounts, conducting regular reviews of pricing and opportunities for margin growth and price increases.
- Source products in response to clients' requests and use this information to anticipate future needs.
- Ability to calmly deal with client queries and concerns with high levels of professionalism and creativity, providing solutions to their problems.
Skills & Experience Needed
- B2B or B2C sales and customer management experience.
- Experience within the leisure, retail and/or hospitality industry preferred.
- Demonstrable experience building and developing profitable long-term customer relationships.
- Strong commercial acumen (ability to analyse and interpret data leading to additional business opportunities and wins).
- Appetite to develop both product and industry knowledge.
- Ability to build strong relationships with both customers and colleagues.
- Experienced negotiator able to manage discussions with a win/win achieved each time.
What's in It For You
- Modern open plan office.
- Monthly profit share bonus scheme.
- Holiday buy-back scheme.
- Company sick pay.
- Free onsite parking.
- Perks at Work scheme.
- Tuck shop snacks.
- Free lunch every Friday.
- Cycle to Work scheme.
- Complementary Birthday vouchers.
- Subsidised workplace massage.
- Eye care vouchers.
- Employee Assistance Programme (EAP).
- Company social and corporate events.
Where You Work
Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.
Who You Are
You are a highly knowledgeable and experienced subject matter expert who is passionate about driving excellence and innovation within your field. The ideal candidate will be able to build strong, trust-based relationships with customers and demonstrate strong communication skills. You are someone that identifies opportunities to grow revenue upselling, cross-selling, expanding on existing multiple accounts along with product sourcing. You will have a strong understanding of IT systems and Excel. You will be someone that is driven and enthusiastic about working in a fast-paced environment. If you have previous experience in key account management or a similar role within the retail and/or hospitality industry, we look forward to hearing from you.
Client Relationship Manager in Poole employer: TOWER SUPPLIES
Contact Detail:
TOWER SUPPLIES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in Poole
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more relationships you build, the better your chances of landing that Client Relationship Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your knowledge in the leisure, retail, or hospitality sectors. Share examples of how you've successfully managed client relationships and driven revenue growth.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire and express your interest in working with them. You never know when they might have an opportunity that’s perfect for you!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Client Relationship Manager in Poole
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Relationship Manager role. Highlight your experience in building relationships and managing accounts, as this is key for us at StudySmarter.
Showcase Your Expertise: Since we’re looking for a subject matter expert, don’t hold back on sharing your industry knowledge. Include specific examples of how you've added value to clients in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TOWER SUPPLIES
✨Know Your Stuff
Make sure you brush up on your industry knowledge, especially in leisure, retail, and hospitality. Be prepared to discuss how your expertise can add value to the clients and how you can support their strategic planning.
✨Build Rapport
During the interview, focus on showcasing your interpersonal skills. Share examples of how you've built strong relationships with clients in the past, and be ready to demonstrate your ability to influence and engage effectively.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've creatively solved client issues. Highlight your calmness under pressure and your professional approach to handling queries and concerns.
✨Be Data-Driven
Since strong commercial acumen is key for this role, come equipped with examples of how you've analysed data to identify business opportunities. Discuss how you've used insights to drive account growth and profitability.