About the job
We’re looking for a hands-on and experienced Field Engineer to install, service and maintain Tower brand commercial laundry and warewash chemical dosing equipment on cruise ships around the world. Working alongside our onboarding project managers and internal and external engineers, you’ll help deliver installations safely, effectively and within agreed timescales.
This is a practical, field-based role using electrical, mechanical and plumbing skills to install equipment, diagnose faults and keep systems operating effectively. Approximately 75% of your time will be spent onboard cruise ships, typically for periods of 2–4 weeks at a time.
· Job title: CBN+ Engineer
· Contract type: Permanent
· Hours: 40 hours per week, with flexibility required
· Location: Flexible base, with UK and international travel
· Travel: Approximately 75% of the role will be spent onboard cruise ships, typically for 2–4 weeks at a time
What you will be doing
Installation and engineering
Install mechanical and electrical equipment used for dosing cleaning chemicals onboard cruise ships.
Safely remove and replace equipment that has reached the end of its life.
Connect modern equipment to existing ship infrastructure, including power, water and dosing systems.
Work with 3-phase equipment and use electrical and plumbing knowledge to complete installations safely and effectively.
Carry out safety checks on equipment and work in accordance with Company and customer health and safety requirements.
Develop and improve work instructions and method statements.
Work independently and alongside employees, contractors and other engineers to complete installations within agreed timescales.
Servicing and maintenance
Service, maintain, diagnose and repair installed equipment.
Identify faults and carry out timely and effective repairs.
Act as a point of contact for equipment and service issues.
Complete installation, maintenance and service documentation accurately and promptly.
Report on installations and ongoing maintenance activity.
Support the introduction of new Tower products and other ad hoc engineering projects.
Technical and customer support
Provide technical support and training to end users where required.
Build strong customer relationships through professional conduct and excellent service.
Communicate confidently with people at all levels onboard, from operational teams through to senior ship management.
Represent Tower professionally throughout your time onboard.
Equipment and inventory
Prepare equipment, accessories and consumables required for installations and maintenance.
Support the management of engineering inventory at our Head Office depot.
Work with other engineers to plan and prepare schedules of work.
Work safely with chemicals, detergents and janitorial products.
What’s in it for you
• Modern open plan office
• Monthly profit share bonus scheme
• Company sick pay
• Free onsite parking
• Perks at Work scheme
• Tuck shop snacks
• Free lunch every Friday
• Charity dress down day every Friday
• Cycle to Work scheme
• Complementary Birthday vouchers
• Subsidised workplace massage
• Eye care reimbursement
• Employee assistance programme (EAP)
• Company social and corporate events
Who we are
We are a fast paced, forward thinking cruise product solutions provider with a mission to help operators deliver unforgettable journeys. Our work improves life on board for guests and crew by streamlining the entire hotel and technical supplies lifecycle. We bring consistency, reliability and pride to every part of our partnerships, achieving more than 99 percent on-time in-full delivery across more than 30 ports and six continents across the globe.
Where you work
Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to a success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.
Who you are
Key competencies
· International market expertise.
· Strategic thinking and business development.
· Leadership and team management.
· Export compliance and regulatory knowledge.
· Negotiation and contract management.
· Supply chain and logistics management.
· Warehouse and distribution centre management.
· 3PL set-up, contract and operational management.
Key experience
· Proven experience in a senior operational role within FMCG, distribution, leisure, hospitality or related industries.
· Comprehensive knowledge of supply chain and logistics processes.
· Experience managing budgets and delivering financial targets.
· Familiarity with industry regulations and compliance standards.
· Excellent communication and problem-solving abilities.
· Experience in international operations; US experience is desirable.
· Financial competence covering P&L, financial modelling, cost and budget management, financial forecasting and planning, sales planning, and revenue and profit margin reporting processes.
Field Engineer employer: Tower Supplies
Join a dynamic and innovative team in Poole as a Sales Account Manager, where you'll thrive in a modern open-plan office that fosters collaboration and communication. Enjoy a range of benefits including a monthly profit share bonus, free lunches on Fridays, and opportunities for personal growth in a respectful and diverse environment that values your contributions. With a strong focus on employee well-being and a commitment to exceptional customer service, this is an excellent opportunity for those looking to make a meaningful impact in their career.
