Regulatory Complaints Analyst in City of London

Regulatory Complaints Analyst in City of London

City of London Full-Time 40000 - 50000 € / year (est.) No home office possible
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At a Glance

  • Tasks: Manage and monitor Delegated Underwriting Authority portfolios while ensuring compliance.
  • Company: Dynamic insurance group with a collaborative and supportive culture.
  • Benefits: Hybrid working, professional development, and exposure to various operational functions.
  • Other info: Join a specialist team in a respected company located in the City.
  • Why this job: Deepen your expertise in the Lloyd’s market and make a real impact.
  • Qualifications: Experience with Lloyd’s Coverholders and strong organisational skills.

The predicted salary is between 40000 - 50000 € per year.

We’re working with a dynamic and growing insurance group to hire a DUA Analyst to support the oversight and development of their Delegated Underwriting Authority portfolio across multiple trading platforms. This is a fantastic opportunity for someone with experience in the Lloyd’s market who’s looking to deepen their expertise in delegated authority and work closely with underwriting, compliance, and claims teams.

The Role

You’ll play a key role in the management, monitoring, and ongoing governance of the DUA portfolio, ensuring compliance with regulatory requirements and supporting the full lifecycle of Coverholder relationships.

Key Responsibilities

  • Support the onboarding of new Coverholders, including due diligence and Lloyd’s sponsorship submissions
  • Maintain ongoing and renewal due diligence across binders, lineslips, and consortia
  • Assist with Coverholder applications, class of business updates, and regional/branch extensions
  • Act as a point of contact for delegated authority queries, including mid-term changes
  • Contribute to the lifecycle management of the delegated authority book
  • Review Binding Authority agreements and liaise with brokers where required
  • Support the coordination and follow-up of Coverholder audits and audit recommendations
  • Maintain accurate records within delegated authority systems (e.g. Intarga)
  • Monitor team inboxes and ensure timely communication across stakeholders
  • Collaborate with Underwriting, Claims, Compliance, Finance, and Operations teams
  • Assist with regular and ad hoc reporting

About You

  • Experience working with Lloyd’s Coverholders and delegated authority processes
  • Strong understanding of Lloyd’s DA systems (e.g. Atlas, DCOM, DAM, Wordings Repository, Crystal Plus)
  • Highly organised with excellent attention to detail
  • Able to manage multiple priorities and meet deadlines
  • Confident communicator with the ability to engage stakeholders at all levels
  • Proactive, self-sufficient, and collaborative in approach

Why Apply?

  • Join a collaborative, specialist team within a respected insurance group
  • Gain exposure across underwriting, compliance, and operational functions
  • Opportunity to develop deep expertise in delegated authority within the Lloyd’s market
  • Hybrid working and a supportive, professional environment

If you are interested in this interesting and varied role, and carry the necessary experience to join this fantastic company based in lovely offices in the City, please get in contact.

Regulatory Complaints Analyst in City of London employer: Tower Street Insurance Recruitment Limited

Join a dynamic and growing insurance group that values collaboration and professional development. As a Regulatory Complaints Analyst, you will benefit from a supportive work culture that encourages exposure across various functions within the Lloyd's market, while enjoying the flexibility of hybrid working in a vibrant City location. This role offers a unique opportunity to deepen your expertise in delegated authority, making it an excellent choice for those seeking meaningful and rewarding employment.

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Contact Detail:

Tower Street Insurance Recruitment Limited Recruiting Team

StudySmarter Expert Advice🤫

We think this is how you could land Regulatory Complaints Analyst in City of London

Tip Number 1

Network like a pro! Reach out to your connections in the Lloyd’s market and let them know you’re on the hunt for a Regulatory Complaints Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.

Tip Number 2

Prepare for interviews by brushing up on your knowledge of delegated authority processes and Lloyd’s systems. We recommend practising common interview questions and scenarios related to compliance and underwriting to show you’re the perfect fit for the team.

Tip Number 3

Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.

Tip Number 4

Apply through our website for the best chance at landing that dream job! We’ve got all the latest openings, and applying directly shows you’re serious about joining our fantastic team in the insurance sector.

We think you need these skills to ace Regulatory Complaints Analyst in City of London

Delegated Underwriting Authority (DUA) Management
Lloyd’s Market Experience
Due Diligence
Coverholder Onboarding
Regulatory Compliance
Binding Authority Agreements Review
Stakeholder Communication

Some tips for your application 🫡

Tailor Your CV:Make sure your CV is tailored to the Regulatory Complaints Analyst role. Highlight your experience with Lloyd’s Coverholders and delegated authority processes, as this will show us you’ve got the right background for the job.

Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Don’t forget to mention your experience in compliance and working with underwriting teams.

Showcase Your Attention to Detail:In the insurance world, attention to detail is key. Make sure your application is free from typos and errors. We want to see that you can manage multiple priorities while keeping everything organised and accurate.

Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!

How to prepare for a job interview at Tower Street Insurance Recruitment Limited

Know Your Lloyd's Market Stuff

Make sure you brush up on your knowledge of the Lloyd’s market and delegated authority processes. Be ready to discuss your experience with Coverholders and how you've navigated compliance and regulatory requirements in past roles.

Showcase Your Organisational Skills

Since this role requires managing multiple priorities, prepare examples that highlight your organisational skills. Think about times when you successfully juggled various tasks or projects, especially in a fast-paced environment.

Communicate Confidently

As a point of contact for delegated authority queries, strong communication is key. Practice articulating your thoughts clearly and confidently, and be prepared to engage with stakeholders at all levels during the interview.

Familiarise Yourself with Relevant Systems

Get to know the Lloyd’s DA systems mentioned in the job description, like Intarga, Atlas, and DCOM. If you have experience with these tools, be ready to discuss how you've used them effectively in your previous roles.