Children's Support Service Manager (Learning Disabilities)

The New Dawn Day Service Manager is responsible for leading, managing, and developing a safe, inclusive, and high-quality day service. The role focuses on delivering activities that promote independence, social inclusion, and well-being for service users while managing daily operations, regulatory compliance, and staff teams.

• To coordinate and have responsibility for the overall management of the New Dawn Day Opportunities Services.
• To have overall responsibility for the line management of all staff employed within the service.
• To review, assess and attend annual reviews and other professional meetings of service members.
• To be responsible for the development, monitoring, and preparation of staff training plans in conjunction with the deputy managers and Tower Projects Chief Executive.
• To be responsible for the planning and delivery of high-quality programmes whilst maintaining standards and ensuring programmes are designed to meet the social, educational, and developmental support needs of service members.
• To ensure all daily activities, workshops, and support programs directly align with the Tower Project’s core values and strategic aims.
• To be responsible for all monitoring and preparation of group and individual learning plans in conjunction with the Chief Executive.
• To undertake the assessment of potential new and existing service members that are referred to or within the day service.

Main Duties Responsibilities:

• To facilitate, where possible, a community-based programme that meets the individual support needs of service members’ educational, social, and developmental support needs.
• To manage, support, and actively participate in the organising and delivery of a high-quality service in a supportive caring environment that adheres to the Tower Project’s policies and procedures.
• To ensure the delivery of the service in consultation and partnership with service members, parents/carers, schools/colleges, and other relevant parties.
• To provide and/or receive support, advice, and training as appropriate to the job role.
• To be responsible for the overall operation of the New Dawn Day Opportunities Services for the effective and efficient use of the Services budget.
• To develop and implement new initiatives as required.
• To address and resolve issues in the general running of the services.

Specific Duties:

• To maintain and develop systems for monitoring.
• To attend and contribute to Tower Project Senior staff team meetings, organise Day Service meetings and staff supervisions ensuring a smooth running of the service.
• To initiate and/or attend training events and appropriate external meetings according to expressed needs and demands.
• To be responsible for the use of the building, health safety, and security of the premises and its equipment.
• To be responsible for the preparation of timetables, activity plans, budgets, programme reports, monitoring data, and other appropriate work according to the needs of the post.
• Ensuring that administrative and financial responsibilities are conducted according to Tower Project procedures.
• Pro-actively promote and develop inclusion and equal opportunities.
• To liaise with and involve service members’ parents/carers, outside agencies, support staff, key workers, and other partner agencies in the planning and delivery of the service.
• To ensure that the guidelines of the relevant legislation, e.g. Care Act 2014, are implemented at all times.
• To participate and meet regularly for supervision meetings with the Tower Projects Chief Executive.
• Undertake other duties as appropriate to the nature of the post.

Operations Service Quality Service Delivery:

• Design and oversee a diverse program of daily activities, workshops, and outings tailored to service user needs.
• Maintain the facility to high standards, ensuring compliance with fire safety, food hygiene, and risk assessments.
• Ensure the service meets all internal policies, local authority contract requirements, and statutory regulations.

Staff Team Management:

• Recruit, supervise, appraise, and support a team of support staff and deputy managers.
• Manage staff levels and attendance levels for operational purposes.
• Identify training gaps and ensure the team completes mandatory compliance and care training.

Financial Resource Management:

• Manage the day-to-day operational budget, monitoring expenditure and optimising resources.
• Oversee accurate record-keeping, including service user files, attendance logs, and financial transactions.

PERSON SPECIFICATION DAY SERVICE MANAGER – NEW DAWN

Knowledge/Experience:

• Experience of coordinating services for adults with disabilities.
• Experience of assessing and supporting adults with disabilities.
• A minimum of two years’ experience managing a team of staff.
• Applicants must demonstrate an aptitude and willingness to work positively with adults with disabilities.
• Strong knowledge of safeguarding adults, health safety law, and risk management.

Education/Qualification:

• A QCF Level 5 in Care or equivalent, or willingness to work towards such qualification.

Skills:

• Ability to organise and deliver a high-quality educational and social programme of activities.
• Ability to work with service members who can present with a range of behaviours that can challenge.
• Good communication skills with parents/carers, service members, external agencies, and staff.
• The ability to manage and provide a safe environment by identifying and implementing strategies/activities to meet them.
• Ability to work as part of a team.
• Basic computer skills, or a willingness to undertake training as required.
• To support, promote, and deliver groups within the Tower Project Equal Opportunities policy.

Special Conditions:

• The post holder will be expected to undertake any additional training as required.