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- Tasks: Greet patients, manage appointments, and ensure smooth operations at the reception.
- Company: Join a dedicated healthcare team focused on patient care and support.
- Benefits: Enjoy flexible hours, a friendly work environment, and opportunities for growth.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Perfect for students looking for part-time work with a meaningful impact.
The predicted salary is between 24000 - 36000 £ per year.
Reception Duties: Greeting and directing patients, ensuring the efficiency of the appointment system and monitoring the flow of patients to consulting and treatment rooms. Ensure that patients who need urgent consultations are seen in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure that procedures are completed. Advise patients of relevant charges for private services, accept payment and issue receipts for same. Respond to all queries and requests for assistance from patients and other visitors. Enter requests for home visits into Visit Book, including all relevant information. Action requests for ambulance transportation. Action requests for results and appointments. Fax letters/forms as required. Photocopy as required. Open post, scan, file and distribute as necessary. Ensure reception and waiting areas are kept neat and tidy.
Management of Appointments System: Book appointments and recalls, ensuring sufficient information is recorded to retrieve medical records. Make future appointments and recalls according to agreed guidelines and protocols.
Management of Medical Records: File correspondence both electronically and manually to include reports, results, as required according to agreed protocols. Ensure that the records are accurate.
Computer: Be familiar with the clinical programme used in the Surgery; enter data as required accurately, in accordance with agreed protocols. Use the computer to produce repeat prescriptions, in accordance with agreed protocols. Use the computer to produce appointments sessions lists. Use the computer to enter patient data as required, according to agreed protocols. Use the computer to access data searches as required, according to agreed protocols. Scan documents into patient records according to protocols.
Operation of Telephone System: Answer the telephone, re-direct calls as appropriate, answer queries, and take messages. Ensure telephone system has switched over to night service as required.
Other Duties: Carry out any other duties required to ensure patient services are maintained.
Start and End of Day Procedures: Open up premises at start of day, set alarm to day function and make all necessary preparations to receive patients. Secure premises at end of day, ensure building is totally secure, internal lights off, and alarm activated.
Medical Receptionist employer: TOWER HOUSE SURGERY
Contact Detail:
TOWER HOUSE SURGERY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Familiarise yourself with common medical terminology and the specific software used in medical practices. This knowledge will not only help you during the interview but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your communication skills, especially in handling patient queries and concerns. Role-playing scenarios with a friend can help you feel more confident in addressing various situations that may arise in a medical reception environment.
✨Tip Number 3
Research the specific practice you are applying to. Understanding their values, services, and patient demographics can give you an edge in the interview, allowing you to tailor your responses to align with their mission.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and daily operations. This shows your interest in the role and helps you gauge if the practice is the right fit for you.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception duties, patient management, and administrative tasks. Use keywords from the job description to demonstrate your suitability for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities outlined in the job description. Explain how your skills and experiences make you a perfect fit for managing appointments, handling queries, and ensuring patient satisfaction.
Showcase Communication Skills: Emphasise your communication skills in both your CV and cover letter. Mention any experience you have in dealing with patients or customers, as well as your ability to handle queries and provide assistance effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Medical Receptionist role.
How to prepare for a job interview at TOWER HOUSE SURGERY
✨Show Your People Skills
As a Medical Receptionist, you'll be the first point of contact for patients. Make sure to highlight your ability to communicate effectively and empathetically with patients, as well as your experience in managing difficult situations.
✨Familiarise Yourself with Medical Terminology
Understanding medical terms and procedures can set you apart from other candidates. Brush up on relevant terminology and be prepared to discuss how you've used this knowledge in previous roles.
✨Demonstrate Organisational Skills
The role requires excellent organisational abilities, especially in managing appointments and medical records. Be ready to provide examples of how you've successfully managed multiple tasks or projects simultaneously.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, such as dealing with an upset patient or managing a busy reception area. Think through potential scenarios and formulate your responses in advance.
