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- Tasks: Support the team in booking emergency accommodation for those in need.
- Company: Join Tower Hamlets, a dynamic council focused on community and innovation.
- Benefits: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives by helping the homeless find shelter.
- Qualifications: Experience in housing services and knowledge of relevant legislation required.
- Other info: Be part of a team that values respect, openness, and excellence.
The predicted salary is between 36000 - 60000 £ per year.
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Bookings & Emergency Allocation Officer
Role Purpose:
The purpose of this role is to support Bookings & Emergency Accommodation Team within the Housing Options Service, Housing Management & Procurement.
Key Responsibilities:
Key responsibility for this role include:
- To assess the accommodation needs of homeless applicants and undertake all procedures for booking customers into emergency, self-contained temporary and permanent accommodation, ensuring compliance with statutory requirements, guidance governing the suitability of accommodation and Council policies, procedures and targets
Requirements:
This post will require;
- An understanding of the duties owed to customers threatened with homelessness/actual homelessness under relevant legislation
- Knowledge of relevant Landlord and Tenant Legislation, Family and Immigration law, welfare and housing benefits; knowledge of the Children Act and Community Care Act, and associated case law as they relate to the Council\’s duties to homeless households
- Demonstrable experience of working with customers giving advice within a housing or similar service
- Experience of managing a housing patch or caseload covering at least one of the following areas:
• Tenancy management
• Property management
• Income management - Experience of working with databases
Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.
Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.
We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.
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Bookings-Emergency-Allocations-Officer-
Bookings & Emergency Allocation Officer | R-3024 employer: Tower Hamlets
Contact Detail:
Tower Hamlets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookings & Emergency Allocation Officer | R-3024
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the Council's values and recent initiatives. Show us that you’re not just a fit for the role, but also for the culture. Tailor your answers to reflect how you embody the TOWER values!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience with homelessness legislation and customer service, as these are key to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at Tower Hamlets.
We think you need these skills to ace Bookings & Emergency Allocation Officer | R-3024
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you really understand what the Bookings & Emergency Allocation Officer role is all about. Dive into the job description and highlight key responsibilities and requirements that resonate with your experience.
Tailor Your Application: Don’t just send a generic application! We want to see how your skills and experiences align with the specific needs of the role. Use examples from your past work that demonstrate your understanding of housing legislation and customer service.
Showcase Your Values: At StudySmarter, we value being Together, Open, Willing, Excellent, and Respectful. Make sure your application reflects these values. Share stories that show how you embody these principles in your work and interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tower Hamlets
✨Know Your Legislation
Make sure you brush up on the relevant legislation, especially around homelessness and housing. Understanding the duties owed to customers under the law will show that you're serious about the role and can navigate the complexities of the job.
✨Showcase Your Experience
Be ready to discuss your previous experience in housing or similar services. Highlight specific examples where you've managed a caseload or provided advice to customers, as this will demonstrate your capability to handle the responsibilities of the role.
✨Align with Tower Hamlets' Vision
Familiarise yourself with Tower Hamlets' vision and values. During the interview, express how your personal values align with their goals of being aspirational and inclusive. This will show that you're not just looking for a job, but that you genuinely want to contribute to the community.
✨Prepare Questions
Have a few thoughtful questions prepared to ask at the end of the interview. This could be about the team dynamics, challenges they face, or how they measure success in this role. It shows your interest and helps you gauge if the position is right for you.
