At a Glance
- Tasks: Manage a vibrant community space, connect members, and organise engaging events.
- Company: Join The Trampery Poplar Works, a creative hub for fashion entrepreneurs.
- Benefits: Gain hands-on experience, develop your skills, and be part of a supportive community.
- Other info: Dynamic role with diverse tasks and opportunities for personal growth.
- Why this job: Make a real impact in the fashion industry while building connections and fostering creativity.
- Qualifications: Strong communication skills and a passion for community building.
The predicted salary is between 30000 - 42000 € per year.
Responsibilities
- Act as overall manager for The Trampery Poplar Works' community and primary point of contact for all members, guests & visitors.
- Oversee the running of the entire site, ensuring the space is set up for members and visitors.
- Understand all key procedures and policies with regards to the building.
- Open and close the venue, working alongside the community team to ensure the space is covered for office hours by establishing a rota.
- Develop the community in the space, connecting people together and building a strong community spirit amongst members.
- Build a database of contacts for social events.
- Track and measure events' success, establish and use KPIs to steadily improve the event planning process, sponsor members' satisfaction surveys.
- Research and explore opportunities alongside the Head of Community and Impact to develop new programmes for members, specifically learning opportunities, business support, ethical enterprise, leisure and wellness.
- Represent the community at relevant events.
- Manage and develop members' experience, retention and excellent members' communication internally, working closely with the Sales and Partnership Manager.
- Support with the delivery of The Trampery learning and development programmes.
- Manage the site inboxes and direct enquiries to the appropriate person.
- Lead on the use of software and processes to connect the community digitally.
- Maintain an up-to-date record of members on The Trampery's CRM.
- Collect data and feedback from members.
- Manage onboarding and offboarding processes as per company guidelines.
- Manage event room bookings (internal and external, including room set up).
- Provide day-to-day venue management (keeping consumables replenished, dealing with the post for members, receiving deliveries, keeping interior tidy and beautiful, and general front of house duties).
- Monitor daily Health and Safety procedures and alarm and video surveillance, complete fire drills.
- Liaise with The Trampery's Facilities team with any facilities issues.
- Organise regular walkarounds with the Facilities Manager to ensure the smooth running of the site whilst maintaining high standards and efficiency at all times.
- Raise any facilities and maintenance issues using the appropriate systems.
- Have warm and efficient communication skills.
- Produce weekly members communications including newsletters and workspace updates via Nexudus.
- Support our Marketing team with content creation and marketing materials.
- Be comfortable with being part of the company's social media presence.
- Help curate content on members, members' news and events on Nexudus, for The Trampery's website, newsletters and social media.
- Manage content and moderate our members' portal, updating members profiles & FAQs as needed, facilitating communications between members, & troubleshooting any issues.
- Line manage cover staff, ensuring they are equipped to cover the site effectively, and manage their workload.
- Assist in the training and induction of any Cover Staff.
- Act as an onsite point of contact for stakeholders as necessary.
- Setting, monitoring and achieving company goals.
- Assist with collecting Social Impact data.
- Foster an informed and confident culture of inclusivity across the organisation, actively promoting equality, diversity and belonging in all community-facing and internal practices.
About you
- Take pride in the space that you are given, every corner is checked to ensure that you are providing a space that feels like a home away from home, as well as a professional and smart space for productivity & business enterprise.
- Invested in the positive role of The Trampery in the local community, members and visitors.
- Comfortable troubleshooting problems and can keep members informed about changes and solutions.
- Understand excellent practice in customer service and can build relationships & rapport with a variety of individuals, particularly a member community.
- Enjoy a job that looks different every day and includes both independent admin and ad-hoc tasks around the site, engaging with members and addressing any issues that may crop up.
- Conscientious and eager team player.
- Able to communicate openly and effectively with the team when needing support.
- Organised and able to keep accurate, up-to-date records.
- Curious of our members and what they do.
- The right candidate will be able to approach this with confidence and be able to hit the ground running.
About the Company
The Trampery Poplar Works is a workspace, training centre, and factory. Our goal is to help people and businesses to reach their full potential in the fashion industry. Across our two sites, there are over forty studios, two training facilities, and a small manufacturing unit. Poplar Works is a home for anyone working in fashion: designers, makers, jewellers, experienced business owners, or a first-year start-up. The Trampery Fish Island Village is a 6‐acre campus that hosts a mix of co‐working, maker space, café and retail which aims to provide creators and like-minded entrepreneurs with the resources and community they need to grow.
Community Manager at Poplar Works in London employer: Tower Hamlets Slice
At The Trampery Poplar Works, we pride ourselves on fostering a vibrant and inclusive community that empowers individuals in the fashion industry. Our supportive work culture encourages personal and professional growth through diverse learning opportunities and engaging events, all within a creative and inspiring environment. Located in the heart of a dynamic campus, employees enjoy a unique blend of collaboration and innovation, making it an exceptional place to thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Community Manager at Poplar Works in London
✨Tip Number 1
Get to know the community! Before applying, spend some time engaging with The Trampery Poplar Works online. Join their social media channels, attend events if possible, and connect with current members. This will give you a feel for the vibe and help you tailor your approach.
✨Tip Number 2
Show off your personality! When you get the chance to meet the team or members, be yourself. The Trampery values community spirit, so let your passion for building connections shine through in conversations.
✨Tip Number 3
Be proactive! If you see an opportunity to contribute or suggest improvements, don’t hold back. Whether it’s a new event idea or a way to enhance member experience, share your thoughts. It shows initiative and that you’re already thinking like a Community Manager.
✨Tip Number 4
Apply through our website! We love seeing applications that come directly from our site. It shows you’re genuinely interested in being part of our community. Plus, you’ll find all the info you need to make your application stand out!
We think you need these skills to ace Community Manager at Poplar Works in London
Some tips for your application 🫡
Show Your Community Spirit:When writing your application, let your passion for community building shine through! Share any experiences you've had in fostering connections and creating a welcoming environment. We love candidates who can demonstrate their commitment to making a positive impact.
Be Organised and Detail-Oriented:Make sure your application is neat and well-structured. Highlight your organisational skills and attention to detail, especially when it comes to managing events or member communications. We appreciate candidates who can keep things running smoothly!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific responsibilities and values mentioned in the job description. We want to see how you align with our mission at The Trampery Poplar Works.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Tower Hamlets Slice
✨Know the Community Inside Out
Before your interview, take some time to research The Trampery Poplar Works and its community. Understand their mission, values, and the types of members they serve. This will help you demonstrate your genuine interest in the role and how you can contribute to building a strong community spirit.
✨Showcase Your Communication Skills
As a Community Manager, effective communication is key. Prepare examples of how you've successfully engaged with diverse groups in the past. Be ready to discuss your experience in producing newsletters or managing social media content, as these are crucial for keeping members informed and connected.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to troubleshoot issues or improve processes. The interviewers will want to see that you can handle unexpected challenges while maintaining a positive atmosphere for members. Share your approach to problem-solving and how it has benefited previous communities you've worked with.
✨Be Ready to Discuss Event Planning
Since tracking and measuring event success is part of the role, come prepared with ideas for community events you could organise. Discuss how you would establish KPIs and gather feedback from members to ensure continuous improvement. This shows your proactive attitude and commitment to enhancing the member experience.
