At a Glance
- Tasks: Manage a vibrant community, connect members, and oversee daily operations at Poplar Works.
- Company: Join The Trampery, a creative hub for fashion entrepreneurs and innovators.
- Benefits: Dynamic work environment, opportunities for personal growth, and a chance to make a real impact.
- Other info: Enjoy a diverse role with varied tasks and the chance to foster inclusivity and creativity.
- Why this job: Be the heart of a thriving community and help others reach their potential in the fashion industry.
- Qualifications: Strong communication skills, customer service experience, and a passion for community building.
The predicted salary is between 30000 - 42000 € per year.
Responsibilities
- Act as overall manager for The Trampery Poplar Works’ community and primary point of contact for all members, guests & visitors.
- Oversee the running of the entire site, ensuring the space is set up for members and visitors.
- Understand all key procedures and policies with regards to the building.
- Open and close the venue, working alongside the community team to ensure the space is covered for office hours by establishing a rota.
- Develop the community in the space, connecting people together and building a strong community spirit amongst members.
- Build a database of contacts for social events.
- Track and measure events’ success, establish and use KPIs to steadily improve the event planning process, sponsor members’ satisfaction surveys.
- Research and explore opportunities alongside the Head of Community and Impact to develop new programmes for members, specifically learning opportunities, business support, ethical enterprise, leisure and wellness.
- Represent the community at relevant events.
- Manage and develop members’ experience, retention and excellent members’ communication internally, working closely with the Sales and Partnership Manager.
- Support with the delivery of The Trampery learning and development programmes.
- Manage the site inboxes and direct enquiries to the appropriate person.
- Lead on the use of software and processes to connect the community digitally.
- Maintain an up-to-date record of members on The Trampery’s CRM.
- Collect data and feedback from members.
- Manage onboarding and offboarding processes as per company guidelines.
- Manage event room bookings (internal and external, including room set up).
- Provide day-to-day venue management (keeping consumables replenished, dealing with the post for members, receiving deliveries, keeping interior tidy and beautiful, and general front of house duties).
- Monitor daily Health and Safety procedures and alarm and video surveillance, complete fire drills.
- Liaise with The Trampery’s Facilities team with any facilities issues.
- Organise regular walkarounds with the Facilities Manager to ensure the smooth running of the site whilst maintaining high standards and efficiency at all times.
- Raise any facilities and maintenance issues using the appropriate systems.
- Produce weekly members communications including newsletters and workspace updates via Nexudus.
- Support our Marketing team with content creation and marketing materials.
- Be comfortable with being part of the company’s social media presence.
- Help curate content on members, members’ news and events on Nexudus, for the Trampery’s website, newsletters and social media.
- Manage content and moderate our members’ portal, updating members profiles & FAQ’s as needed, facilitating communications between members, & troubleshooting any issues.
- Line manage cover staff, ensuring they are equipped to cover the site effectively, and manage their workload.
- Assist in the training and induction of any Cover Staff.
- Act as an onsite point of contact for stakeholders as necessary.
- Assist with collecting Social Impact data.
- Foster an informed and confident culture of inclusivity across the organisation, actively promoting equality, diversity and belonging in all community-facing and internal practices.
About you
- Take pride in the space that you are given, every corner is checked to ensure that you are providing a space that feels like a home away from home, as well as a professional and smart space for productivity & business enterprise.
- Invested in the positive role of The Trampery in the local community, members and visitors.
- Comfortable troubleshooting problems and can keep members informed about changes and solutions.
- Understand excellent practice in customer service and can build relationships & rapport with a variety of individuals, particularly a member community.
- Enjoy a job that looks different every day and includes both independent admin and ad-hoc tasks around the site, engaging with members and addressing any issues that may crop up.
- Conscientious and eager team player.
- Able to communicate openly and effectively with the team when needing support.
- Organised and able to keep accurate, up-to-date records.
- Curious of our members and what they do.
- The right candidate will be able to approach this with confidence and be able to hit the ground running.
About the Company
The Trampery Poplar Works is a workspace, training centre, and factory. Our goal is to help people and businesses to reach their full potential in the fashion industry. Across our two sites, there are over forty studios, two training facilities, and a small manufacturing unit. Poplar Works is a home for anyone working in fashion: designers, makers, jewellers, experienced business owners, or a first-year start-up. The Trampery Fish Island Village is a 6‑acre campus that hosts a mix of co‑working, maker space, café and retail which aims to provide creators and like-minded entrepreneurs with the resources and community they need to grow.
Community Manager at Poplar Works employer: Tower Hamlets Slice
At The Trampery Poplar Works, we pride ourselves on fostering a vibrant and inclusive community that empowers individuals in the fashion industry. Our supportive work culture encourages personal and professional growth through various learning opportunities and events, while our beautiful workspace is designed to feel like a home away from home. Join us in making a meaningful impact within the local community and enjoy the unique advantage of being part of a dynamic network of creators and entrepreneurs.
StudySmarter Expert Advice🤫
We think this is how you could land Community Manager at Poplar Works
✨Tip Number 1
Get to know the community! Before your interview, spend some time researching The Trampery Poplar Works and its members. Engage with their social media, attend events if possible, and understand their vibe. This will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Community Manager, you'll be the go-to person for members. Role-play common scenarios with friends or family to boost your confidence in handling queries and building rapport. Remember, it’s all about making connections!
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've successfully managed events or community initiatives in the past. Use metrics to demonstrate your impact, like attendance numbers or member satisfaction rates. Numbers speak volumes!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Community Manager at Poplar Works
Some tips for your application 🫡
Show Your Community Spirit:When writing your application, let your passion for community building shine through. Share examples of how you've connected people in previous roles or events, and how you can bring that energy to The Trampery Poplar Works.
Be Organised and Detail-Oriented:We love a candidate who pays attention to detail! Make sure your application is well-structured and free from typos. Highlight your organisational skills by mentioning any systems or processes you've implemented in past jobs.
Demonstrate Your Customer Service Skills:Since this role involves a lot of member interaction, showcase your customer service experience. Talk about how you've built relationships and resolved issues in the past, making it clear that you understand the importance of excellent communication.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Tower Hamlets Slice
✨Know the Community Inside Out
Before your interview, dive deep into understanding The Trampery Poplar Works and its community. Familiarise yourself with their mission, values, and the types of members they serve. This will help you demonstrate your genuine interest and how you can contribute to building a strong community spirit.
✨Showcase Your Communication Skills
As a Community Manager, effective communication is key. Prepare examples of how you've successfully engaged with diverse groups in the past. Think about times when you’ve resolved conflicts or facilitated connections among people, as these experiences will highlight your ability to foster relationships.
✨Be Ready to Discuss Event Management
Since you'll be overseeing events, come prepared with ideas for potential community events or programmes. Think about how you would measure their success using KPIs. This shows that you're proactive and have a strategic mindset towards enhancing member satisfaction.
✨Demonstrate Your Organisational Skills
The role involves managing various tasks simultaneously, so be ready to discuss your organisational strategies. Share specific tools or methods you use to keep track of multiple responsibilities, like managing the site inboxes or coordinating event bookings, to prove you can handle the dynamic nature of the job.
