At a Glance
- Tasks: Support households in finding permanent accommodation and navigate housing challenges.
- Company: Join a dedicated team in the Housing Options & Homelessness Service.
- Benefits: Competitive salary, generous leave, flexible working, and pension scheme.
- Other info: 12-month fixed term contract with excellent career development opportunities.
- Why this job: Make a real difference in people's lives by helping them secure stable homes.
- Qualifications: Knowledge of homelessness legislation and strong communication skills required.
The predicted salary is between 42264 - 44235 £ per year.
We are recruiting for a Temporary Accommodation Move‑On Officer to join our Move‑on Team in the Housing Options & Homelessness Service. If you are passionate about supporting households into settled accommodation and delivering excellent housing services, committed to achieving positive outcomes, and bring knowledge of homelessness legislation and experience of navigating the private rented sector and helping households move‑on from Temporary Accommodation, we would love to hear from you.
In this role, you will:
- Ensure customers receive, either directly or through referral to relevant teams/agencies, appropriate advice on their options, including dealing with obstacles to move‑on, e.g., rent arrears or non‑adherence with re‑payment plans, providing information in advance of being rehoused into private rented sector or other types of accommodation so that properties are suitable first time round.
- Match customers to private rented sector accommodation, liaising with the relevant teams, services and landlords and ensuring that household information and financial assessments are verified for accuracy.
- Make sure the rehousing and resettlement needs of the customer are clearly established and understood with adequate records provided, having particular regard to the need to support vulnerable households into settling into their new accommodation.
- Ensure all case work is clearly and appropriately documented and record data and statistical information accurately and on time.
About You
- Knowledge of the duties owed to the homeless under Part VII of the Housing Act 1996, the Homelessness Act 2002, Homelessness Reduction Act and any other relevant legislation as applicable.
- Knowledge of Landlord and Tenant Legislation, the Housing Act 1985 and 1988, the Protection from Eviction Act 1977, and knowledge of Family Law and welfare benefits.
- Knowledge of the strategies for preventing homelessness and the main housing options initiatives, provided by both statutory and voluntary organisations.
- Strong communication and collaborative skills, with the ability to work effectively in a diverse community.
This position is a 12 month fixed term contract.
Our Benefits
- Competitive salary £42,264 - £44,235 plus allowances (if applicable).
- Local Government Pension Scheme membership.
- Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.
- Flexible and agile working to support work‑life balance.
- Staff money‑saving schemes (e.g., rent deposit loans, season ticket loans).
- Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.
Temporary Accommodation Move-On Officer employer: Tower Hamlets Homes Ltd
Tower Hamlets Homes Ltd is an exceptional employer, offering a dynamic work environment in the heart of Greater London. With a strong focus on employee development and a commitment to social impact, we provide generous benefits and a hybrid working model that promotes work-life balance. Join us to be part of a transformative journey in housing options, where your contributions will make a meaningful difference in the community.
