At a Glance
- Tasks: Lead service redesign and develop innovative solutions for local communities.
- Company: Tower Hamlets Council, a vibrant and diverse borough in London.
- Benefits: Competitive salary, generous leave, flexible working, and pension scheme.
- Other info: Hybrid role with a modern workplace in the heart of Whitechapel.
- Why this job: Make a real impact on residents' lives through transformative service design.
- Qualifications: Experience in complex transformation programmes and strong facilitation skills.
The predicted salary is between 59877 - 66869 £ per year.
We are recruiting for a Senior Transformation Service Designer / Business Analyst, to support the Residents' Hub Transformation programme. Fixed Term Contract for 6 months. Tower Hamlets is a diverse and vibrant borough in the heart of London. Tower Hamlets Council has big ambitions to improve the lives of the 332,000 residents who call our borough home. With high levels of deprivation and significant differences in life outcomes between neighbourhoods, providing accessible, local face-to-face services is essential to tackling inequality.
Many residents face digital, language or other barriers to accessing services, making face-to-face support a critical route to resolving issues, accessing support and building trust in the Council. The Residents' Hub Transformation Programme is a major transformation initiative that will redesign how residents access council and partner services across the borough. We are developing a new place-based service model that brings services together locally, creates simpler customer journeys, improves access to support and increases resolution at first contact. The programme is underpinned by a commitment to tackling inequality, improving resident outcomes and delivering services in a way that works for our communities.
The Senior Transformation Business Analyst / Service Designer role is suited to an innovative and ambitious professional with a track record of developing successful Target Operating Models, customer journeys and service improvements that deliver meaningful outcomes. You will lead service redesign activity, developing a robust, evidence-led Target Operating Model for the future service. You will be confident in leading design workshops with a wide range of stakeholders, both internally and externally, gathering requirements, analysing data and translating insight into practical solutions. You will support the development of business cases, operating models, service design products and implementation plans.
The role will involve working across council services and with external partners to help shape a multidisciplinary offer that meets the needs of local communities. This will include working with stakeholders from a range of sectors, including public services, health partners, community organisations and neighbourhood teams, to create a more joined-up and accessible experience for residents.
We are looking for someone with experience of delivery complex transformation programmes and business analysis, preferable in a local government context. You will be a self-motivated 'doer', who is able to pick up and deliver key projects and present complex work clearly and concisely. You will be great at facilitating workshops and building relationships at all levels of the organisation and be able to bring people on board with key areas of your work. Experience of Customer Services would be a real plus. This role is hybrid, with an expectation that you will be in our Whitechapel office three days a week.
Our Benefits:
- Competitive salary starting at £62,743
- Local Government Pension Scheme membership
- Generous annual leave: 29 days, plus bank holidays and 3 additional days at Christmas (subject to pro rata calculation)
- Flexible and agile working to support work-life balance
- Staff money-saving schemes (e.g., rent deposit loans, season ticket loans)
Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives.
Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them. Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it's a hub for collaboration, innovation and community, designed to bring out the best in our people.
As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive. At Tower Hamlets Council, you'll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you're looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.
Senior Transformation Business Analyst/ Service Designer employer: Tower Hamlets Homes Ltd
Tower Hamlets Homes Ltd is an exceptional employer, offering a dynamic work environment in the heart of Greater London. With a strong focus on employee development and a commitment to social impact, we provide generous benefits and a hybrid working model that promotes work-life balance. Join us to be part of a transformative journey in housing options, where your contributions will make a meaningful difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Transformation Business Analyst/ Service Designer
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Tower Hamlets Homes Ltd. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Tower Hamlets Homes Ltd.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Tower Hamlets Homes Ltd.
We think you need these skills to ace Senior Transformation Business Analyst/ Service Designer
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Tower Hamlets Homes Ltd and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Tower Hamlets Homes Ltd
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Tower Hamlets Homes Ltd will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Tower Hamlets Homes Ltd.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Tower Hamlets Homes Ltd.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Tower Hamlets Homes Ltd. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
